Customer Support Specialist

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TYPE OF WORK

Full Time

SALARY

35,000 PHP - 40,000 PHP

HOURS PER WEEK

40

DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

***APPLICANTS WITH CUSTOMER OR TECHNICAL SUPPORT EXPERIENCE AND PRIOR LEADERSHIP EXPERIENCE ARE REQUIRED FOR THIS POSITION.***


APPLICATION INSTRUCTIONS:
TO APPLY FOR THIS POSITION, PLEASE FOLLOW THESE STEPS:
1. SET THE SUBJECT OF YOUR EMAIL AS “LEADER”.
2. ATTACH A BRIEF COVER LETTER AND PROVIDE A LINK TO YOUR CV OR RESUME.


We’re looking for a detail-oriented Customer Support Specialist to join our growing team. This role is ideal for someone who enjoys helping people, solving problems, and keeping operations running smoothly. You’ll be directly supporting our network of contractors and internal teams to ensure every customer interaction is handled efficiently and professionally.

What You’ll Be Doing:
• Responding to customer inquiries via phone, email, text, or web in a timely and professional manner
• Resolving customer concerns quickly while maintaining a high level of service
• Managing schedules, service requests, appointments, and other operational tasks
• Creating, updating, and managing work orders, tasks, and client information in internal systems
• Assisting with administrative tasks such as issuing purchase orders and processing payments
• Coordinating with internal teams to ensure requests and tasks are completed efficiently

What We’re Looking For:
• Leadership experience – MUST
• Excellent English communication skills (verbal, written, and reading) – MUST
• Previous customer support experience handling phone, email, or chat support – MUST
• Experience with CRM software – ADVANTAGE
• Prior work experience within the HVAC industry – ADVANTAGE
• Strong multitasking and prioritization skills in a fast-paced environment
• Problem-solving skills and the ability to manage customer escalations effectively
• Comfortable navigating computer systems and learning new tools quickly
• Ability to work independently while collaborating with a team
• Positive, proactive attitude focused on customer satisfaction

Work Schedule:
• Full-time, remote position
• 8.5 hours per day, 5 days a week

SKILL REQUIREMENT
Customer Support Email Support Phone Support
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