Jamtek Electrical LLC

Customer Support Specialist

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

TBA

: HOURS PER WEEK

40

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

We're looking for a reliable, organized, and customer-focused Customer Support Specialist to join our team. This role is a great fit for someone who communicates well, enjoys helping customers, can stay organized while handling multiple tickets, and is comfortable working independently in a remote environment.

KEY RESPONSIBILITIES:

- Take support calls and provide chat support.
- Manage ticket intake and make sure tickets are properly assigned to the appropriate remote or field technician.
- Monitor ticket progress and follow up to keep requests moving.
- Maintain complete and accurate ticket documentation.
- Handle client correspondence in a professional and timely manner.
- Coordinate with different departments to move tickets forward, including:
- Sales: Quotes, site walks, proposals
- Admin: Scheduling and equipment reservations
- Warehouse: Inventory checks, RMAs, and new orders
- Project Team: Tickets related to ongoing or recently completed projects
- Customer Relations: Customer questions, concerns, and follow-ups
- Keep customers updated throughout the support process.
- Identify when an issue needs to be escalated to MGT.
- Help ensure tickets are properly followed through to completion.

WHAT WE'RE LOOKING FOR:

- Customer service or customer support experience
- Call center experience is a PLUS, but NOT required
- Experience working remotely or as a Virtual Assistant is a PLUS
- Strong written and verbal English communication skills
- Highly organized and detail-oriented
- Comfortable handling multiple tasks/tickets at the same time
- Good problem-solving and follow-up skills
- Comfortable working independently while also collaborating with a team
- ZOHO knowledge is a PLUS, but is not required
- Reliable, dependable, and able to work on a consistent schedule

TECHNICAL REQUIREMENTS

Because this is a work-from-home position, you must have:

- Computer/Laptop: Intel i5/Ryzen 5 or better, 16GB RAM, SSD, capable of handling multiple tabs and applications
- Internet: PRIMARY connection of at least 50 Mbps. and BACKUP INTERNET (Mobile Hotspot/Secondary ISP) with at least 10 Mbps.
- Backup Power: UPS, power station, or equivalent
- Headset: Clear microphone/headset suitable for customer calls and meetings.
- Workspace: Quiet, reliable workspace suitable for calls and remote work.
- Work Tracking: We use Workfolio to track work time and monitor work-related app and internet usage while clocked in. Applicants must be comfortable with this requirement.

TO PROCEED: Please send us a message with your updated resume and a short video recording introducing yourself.

In your video, please tell us:

1. A little about yourself and your previous CS experience.
2. How would you handle a customer who is frustrated because their issue has not been resolved yet?
3. How do you stay organized when you have several customers or tickets that need your attention at the same time?
4. Why do you think you would be a good fit for this role?

Please keep the video around 2-3 minutes and just talk naturally. No need for scripted or AI-generated responses. We want to get a genuine feel for how you communicate, your personality, and how you would naturally handle situations related to the role.

Thank you!

SKILL REQUIREMENT

Customer Support

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0130
Total Execution Time	0.0148

GET DATA

No GET data exists

MEMORY USAGE

1,505,400 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Support-Specialist-1727703

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0062 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0003	SELECT * FROM `employer_jobs` WHERE `job_id` = 1727703 LIMIT 1
0.0004	SELECT * FROM `employers` WHERE `employer_id` = 664178 LIMIT 1
0.0005	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1727703 AND `misc`.`id` IS NULL
0.0008	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-26',ej.date_added) duration_days, DATEDIFF('2026-09-26',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-26',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1727703'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1727703
0.0010	`UPDATE employer_jobs SET hit_counts = '*Sep-10-2026=1325Sep-11-2026=406Sep-12-2026=207Sep-13-2026=157Sep-14-2026=171Sep-15-2026=105Sep-16-2026=109Sep-17-2026=68Sep-18-2026=51Sep-19-2026=62Sep-20-2026=47Sep-21-2026=53Sep-22-2026=37Sep-23-2026=49Sep-24-2026=46Sep-25-2026=44**Sep-26-2026=25' WHERE job_id= '1727703'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Sep-2026=2962' WHERE job_id= '1727703'`
0.0004	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1727703' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1727703
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '664178' AND `date_added` >= '2022-06-08'
0.0005	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790459594
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Support-Specialist-1727703
csrf-token	3868268efdc3868eea1f902586e6b0c0

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.74
HTTP_DNT

Jamtek Electrical LLC

Customer Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?