Customer Support & Social Media Engagement Specialist

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: TYPE OF WORK

Full Time

: SALARY

7

: HOURS PER WEEK

TBD

: DATE UPDATED

Sep 25, 2026

JOB OVERVIEW

A fast-growing US luxury beauty brand with an engaged, loyal community. We're hiring someone who loves people and can turn a comment, DM, or support ticket into a customer for life.

What you'll do

Social media engagement

Reply to comments and DMs on Instagram, Facebook, and TikTok in the GOTS voice: warm, confident, playful, and helpful
Engage with our community proactively: like, reply, start conversations, and spot trends or recurring questions
Help moderate TikTok LIVE comments during shows
Flag potential influencers, collab opportunities, and negative feedback to the team

Customer support

Answer customer emails and live chat on our Shopify website
Handle buyer messages and order issues on TikTok Shop and Amazon, following each platform's response-time rules
Resolve order questions, shipping and tracking issues, returns, refunds, and product questions
Keep response times fast and track common issues in a simple weekly report
Follow and help improve our support SOPs and saved replies

What we're looking for

2+ years of customer support experience in e-commerce (beauty or DTC brands preferred)
Experience managing social media comments and DMs for a brand
Familiarity with Shopify, TikTok Shop Seller Center, and Amazon Seller Central
Excellent written English with a natural, friendly tone (not robotic)
Calm under pressure, good at de-escalation, and detail-oriented
Can juggle multiple inboxes and channels without anything slipping through
Reliable internet, a backup power plan, and your own equipment

SKILL REQUIREMENT

Social Media Management Customer Support

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Customer Support & Social Media Engagement Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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