Customer Support Representative (Home Health / OASIS Background Preferred)

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: TYPE OF WORK

Any

: SALARY

15,000/year

: HOURS PER WEEK

TBD

: DATE UPDATED

Mar 12, 2026

JOB OVERVIEW

Hiring : Customer Support Representative (Home Health / OASIS Background Preferred)
We are exploring interest for a Customer Support Representative role supporting US Home Health clinicians. This is primarily a CSR / support role, ideal for someone who is confident handling clinician concerns in a professional, timely, and service-oriented way.
A background in OASIS documentation or experience as a Medical Assistant is a strong advantage, since part of the role may involve supporting clinicians with OASIS-related questions and workflows. This role also requires someone who is tech-savvy and comfortable doing basic troubleshooting for our tool.
Work Setup:
Full Work-From-Home
US Hours (EST)
Key Responsibilities:
Provide phone-based and general support to US Home Health clinicians
Respond to concerns, questions, and basic issues in a timely and professional manner
Perform basic troubleshooting for our platform/tool and help clinicians navigate issues
Assist with OASIS-related concerns and documentation support when needed
Escalate more complex issues appropriately
Communicate clearly and confidently with US-based teams
Document interactions accurately and stay organized in a remote work environment
Qualifications:
Strong customer service or support experience, preferably in a voice role
Knowledge of OASIS documentation is a huge plus
Tech-savvy and comfortable doing basic troubleshooting for a software tool/platform
Strong English communication skills
Strong medical background and comfort with medical terminology
Organized, dependable, and able to work independently
Experience supporting clinicians, patients, or healthcare teams is preferred
Experience Level:
Extensive years of experience are not required. We are looking for someone who is strong in customer support, confident in communicating in English, and able to handle OASIS-related support needs when needed.

SKILL REQUIREMENT

Customer Support Technical Support Medical Knowledge

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Customer Support Representative (Home Health / OASIS Background Preferred)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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