Customer Support Representative (Email & Phone) – US eCommerce Brand

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: TYPE OF WORK

Any

: SALARY

P200/per hour

: HOURS PER WEEK

45

: DATE UPDATED

Jul 8, 2026

JOB OVERVIEW

Here's how I'd post it on OnlineJobs.ph. It's written to attract people who have real eCommerce experience instead of generic VAs.

---

# Customer Support Representative (Email & Phone) – US eCommerce Brand

### Position

We are a fast-growing US eCommerce company looking for a full-time Customer Support Representative to join our team.

Your primary responsibility will be helping our customers through email and phone while providing a professional, friendly, and efficient experience.

We are looking for someone who is dependable, detail-oriented, and enjoys solving problems.

This is a long-term position with opportunities for raises and increased responsibility as the company grows.

---

### Compensation

* Starting Pay: P200/hour
* Full-Time (40 hours/week)
* Performance reviews every 90 days
* Raises based on performance
* Long-term opportunity with a growing company

---

### Schedule

Monday – Friday

8:00 AM – 5:00 PM Eastern Time (US)

One-hour unpaid lunch break

Occasional weekend coverage may be available for additional hours.

---

### Responsibilities

* Answer customer emails
* Answer inbound customer phone calls
* Help customers with orders
* Process refunds according to company policy
* Process subscription cancellations
* Assist with billing questions
* Answer shipping and tracking questions
* Update customer accounts
* Document every customer interaction
* Escalate issues when necessary
* Follow company SOPs exactly

---

### Requirements

* Excellent written English
* Excellent spoken English
* Clear and professional phone voice
* Quiet workspace
* Reliable high-speed internet
* Computer capable of multitasking
* Strong attention to detail
* Positive attitude
* Ability to stay calm with upset customers
* Willingness to learn

---

### Preferred Experience

* Shopify
* Checkout Champ
* Subscription billing
* Stripe
* Customer support
* Email support
* Phone support
* eCommerce experience

Previous experience is preferred but not required if you are an excellent communicator and quick learner.

---

### What Success Looks Like

* Customers receive timely responses
* Calls are answered professionally
* Refunds are processed accurately
* Every customer interaction is documented
* Company policies are followed consistently
* Positive customer experience

---

### Equipment Requirements

* Stable internet connection (minimum 50 Mbps)
* Quality headset with microphone
* Quiet work environment
* Webcam available for meetings

---

### How to Apply

Please include all of the following:

1. Resume
2. A 60–90 second voice recording introducing yourself
3. Screenshot of your internet speed test
4. Screenshot of your workstation
5. Brief description of your previous customer service experience
6. Tell us about a difficult customer you successfully helped and how you handled the situation.

Applications missing any of the above may not be considered.

We look forward to meeting you!

SKILL REQUIREMENT

Customer Support Email Support Phone Support

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Customer Support Representative (Email & Phone) – US eCommerce Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?