Customer Support Representative – DTC E-Commerce

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

850

: HOURS PER WEEK

45

: DATE UPDATED

Apr 1, 2026

JOB OVERVIEW

We're looking for an experienced, customer-obsessed Support Representative to serve as the voice of our brand. The ideal candidate brings hands-on DTC and e-commerce experience and knows how to deliver fast, thoughtful support that keeps customers coming back.

What You'll Do:
- Respond to customer inquiries via email, chat, and social media with speed and empathy
- Manage orders, refunds, cancellations, and order modifications
- Support and troubleshoot subscription-related questions, changes, and billing issues
- Leverage Re:amaze, Shopify, and Seal Subscriptions daily to resolve tickets and manage accounts

What You Bring:
- Experience in customer support within a DTC or e-commerce brand
- Working knowledge of Re:amaze, Shopify, and Seal Subscriptions
- Understanding of subscription-based models and recurring order management
- Excellent written communication with a friendly, professional tone
- Proven ability to meet and exceed KPIs and maintain a high CSAT score
- Ability to follow SOPs, training materials, and established processes with consistency

Send your resume and portfolio to apply for the position.

SKILL REQUIREMENT

Shopify Customer Support

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Job Post	Reporter	Rank	Reason	Date

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Customer Support Representative – DTC E-Commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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