Customer Support & Order Coordination Specialist

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TYPE OF WORK

Full Time

SALARY

$1400

HOURS PER WEEK

40

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

Customer Support & Order Coordination Specialist
Phone, Email, SMS & Zendesk | Australian Furniture Company

2 Full-Time Positions | Remote | Philippines-Based

We are looking for 2 reliable and detail-oriented Customer Support & Order Coordination Specialists to join our remote team supporting a growing Australian furniture company.

This role is ideal for someone who enjoys helping customers, solving problems, managing orders, and coordinating with internal teams to ensure a smooth customer experience from enquiry through to delivery.

Key Responsibilities

Customer Support
Respond to customer enquiries via phone, email, SMS, and Zendesk.
Handle customer questions, concerns, and complaints professionally.
Provide accurate updates regarding orders, payments, stock availability, and deliveries.
Make outbound calls and follow up with customers when required.

Order & Delivery Coordination
Review and verify customer orders for accuracy.
Investigate and resolve order, stock, payment, and delivery issues.
Monitor outstanding orders and follow up as required.
Coordinate with Operations, Warehouse, Stores, and other internal teams to resolve customer issues.
Assist with delivery scheduling and customer delivery confirmations.
Escalate warranty, damaged-item, and missing-item issues when required.
Ensure all customer communications and actions are accurately documented.

Zendesk & Administration
Manage Zendesk tickets and maintain accurate records.
Keep customer notes and order information up to date.
Follow customer service procedures, escalation processes, and internal workflows.
Identify recurring issues and communicate them to the relevant team.

What We're Looking For
Previous experience in Customer Service, Customer Support, Order Processing, Sales Support, Logistics Coordination, or a similar role.
Excellent spoken and written English.
Confident speaking with customers over the phone.
Strong attention to detail and organizational skills.
Ability to investigate issues, find solutions, and follow tasks through to completion.
Comfortable using Zendesk, CRM systems, or order management platforms.
Reliable, proactive, and able to work independently.
Calm and professional when handling difficult customer situations.
Zendesk experience is highly preferred. Experience with Shopify, e-commerce, or Australian customer service is a plus.

Work Schedule
Full-time ( up to 40 hours per week)
Australian business hours
Rotating/shifting schedule may apply
Remote work from the Philippines

Home Office Requirements
Quiet and professional work environment
Reliable computer or laptop
Stable high-speed internet connection
Quality headset suitable for VoIP calls
Reliable backup internet connection is a must
Reliable backup power source is a must

How to Apply

Please submit:
Your updated resume
A 2–3 minute video introduction covering:
Your customer service/support experience
Your experience with Zendesk or similar systems
Your experience handling customer issues, orders, or delivery coordination
Why you would be a great fit for the role
A brief overview of your home office setup

Only shortlisted candidates will be contacted.

SKILL REQUIREMENT
Customer Support Customer Service Logistics Coordination
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