Customer Support Manager

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TYPE OF WORK

Part Time

SALARY

$3/hr

HOURS PER WEEK

20

DATE UPDATED

Dec 17, 2025

JOB OVERVIEW

We are hiring a Customer Support Manager to own day-to-day support operations for several e-commerce brands. This role is for someone who can handle tickets, keep response quality high, and improve systems over time.
- Respond to customer emails (order status, returns/exchanges, product questions)
- Escalate complex issues to our team with clear summaries
- Track patterns (common issues) and suggest improvements to macros and FAQs
- Help keep customer support organized with tags, categories, and daily reporting
- Coordinate with warehouse/fulfillment when needed

SKILL REQUIREMENT
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