Souvence

Customer Support Lead – Own & Structure CS

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: TYPE OF WORK

Full Time

: WAGE / SALARY

1300

: HOURS PER WEEK

25

: DATE UPDATED

Mar 13, 2026

JOB OVERVIEW

Here's what's waiting for you: a fast-growing e-commerce brand in the lifestyle/travel space with an existing CS team of 2 agents and no one structuring the operation. That's your job.

You'll lead 2 agents, set priorities, review quality, and build the SOPs and macros that make the whole thing run without friction. You'll own the KPIs response time, CSAT, first-contact resolution, refund rate and deliver a weekly report that tells the founder exactly where things stand.

When something breaks on the site a checkout bug, a payment error, a shipping mess you're the one who catches it, diagnoses it, and drives the fix.

You report directly to the founder. You work async, remote, with European timezone overlap.

If you've been waiting for a role where you actually build something instead of just executing

-> FILL THIS FORM ----------

SKILL REQUIREMENT

Customer Support

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Job Post	Reporter	Rank	Reason	Date

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Souvence

Customer Support Lead – Own & Structure CS

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

WAGE / SALARY

HOURS PER WEEK

DATE UPDATED

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