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TYPE OF WORK
Full Time
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SALARY
30000-35000
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HOURS PER WEEK
40
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DATE UPDATED
Apr 17, 2026
Customer Support Specialist (American Accent) – eCommerce Team
Overview:
Lyfe Hardware is seeking a dedicated and customer-focused individual to join our growing eCommerce team. As a Customer Support Specialist, you will play a crucial role in ensuring a seamless customer experience for our online hardware fittings and railing business. This role involves direct interaction with customers and distributors, addressing inquiries, resolving issues, and supporting backend eCommerce operations. We are looking for someone with a strong technical background and a genuine passion for delivering outstanding customer service.
Location: Remote
Primary Responsibilities:
Customer Support: Provide exceptional customer service via phone,
Problem Resolution: Efficiently solve customer and distributor issues, ensuring the best possible outcomes while maintaining high levels of customer satisfaction.
Order Management: Handle order processing, listing creation, optimization, and inventory management across multiple eCommerce platforms.
Product Expertise: Develop deep knowledge of our products and customer needs to offer tailored solutions and enhance the overall customer experience.
Distributor Support: Assist distributors with backend eCommerce systems and order processing, ensuring smooth operations and timely responses.
Continuous Improvement: Report and track online issues, providing feedback for continuous improvement of customer service processes and the overall user experience.
Trend Analysis: Participate in tea
Market Research: Conduct market research to gather customer insights, supporting the team in identifying new opportunities and areas for growth.
Sales Support: Assist with B2B sales efforts, providing support where needed to drive business growth.
Adaptability: Show willingness to learn new skills and take on additional responsibilities as the role evolves.
Minimum Requirements:
American Accent: Must have a natural or neutralized American accent with availability to work from 9 am to 5 pm EST.
E-commerce Experience: Prior experience in a direct digital commerce role is required. Familiarity with platforms like WooCommerce, Amazon Seller Central, and Etsy is highly desirable.
Technical Background: A technical degree in civil engineering or a related field is preferred, given the technical nature of our products (e.g., railings and builder hardware).
Software Proficiency: Working knowledge of Microsoft Office (Word, Excel), Google Drive, and productivity tools such as Notion, Trello, and Slack.
Problem-Solving Skills: Strong analytical abilities with a proven track record of effective problem-solving.
Communication Skills: Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and tea
Accuracy and Efficiency: Demonstrated ability to work with a high degree of accuracy and urgency in a fast-paced environment.
Organizational Skills: Strong multitasking and organizational abilities, ensuring tasks are prioritized and deadlines are met.
Collaborative Spirit: Able to build and maintain strong, collaborative relationships with customers and internal teams.
Flexibility: Willingness to take on new responsibilities and adapt to changing business needs.
Benefits:
Competitive Salary: A competitive compensation package based on experience and qualifications.
Work-Life Balance: Flexible work hours with the opportunity to work remotely from the comfort of your home.
Professional Growth: Opportunities for continuous learning and professional development within a growing company.
Inclusive Culture: A collaborative and supportive work environment where your ideas and contributions are valued.
About Lyfe Hardware:
Lyfe Hardware is a rapidly growing eCommerce business specializing in high-quality architectural hardware, including railings, Lucite/Acrylic, iron door handles, custom-built hardware, and more. We pride ourselves on innovative marketing, exceptional customer service, and operational efficiency.
If you are interested, please share your CV and complete this voice respording test and share the link with us:
