Customer Support & Dispute Resolution Agent – E-commerce

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TYPE OF WORK

Any

SALARY

$4-$5 DOE

HOURS PER WEEK

TBD

DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

URGENT HIRING – START DATE: TUESDAY, OCTOBER 27, 2026

This role will start part-time, with the opportunity to grow into a full-time position based on performance and business needs.

Please do not apply if you do not have hands-on e-commerce experience with Shopify and subscription-based brands.

About the Role

We are a fast-growing e-commerce company in the health & wellness space, selling across the Big 5 English-speaking markets.

We are looking for an experienced Customer Support & Dispute Resolution Agent who can handle day-to-day customer inquiries, subscription-related concerns, chargebacks, and payment disputes.

This is not an entry-level role. We need someone who can work independently, use good judgment, and take ownership of cases from start to finish.

The position will start part-time and is expected to grow into a full-time role as the business and workload continue to scale.

Responsibilities

- Respond to customer inquiries through Commslayer
- Handle order, shipping, tracking, refund, cancellation, and product-related concerns
- Manage subscription issues such as recurring billing, cancellations, skips, pauses, and account updates
- Review orders and customer history in Shopify
- Handle chargebacks, PayPal disputes, and other payment disputes
- Gather and submit supporting evidence for disputes
-Track open, won, and lost dispute cases
- Escalate issues when needed and maintain clear internal notes
- Identify recurring customer issues and report trends

Requirements

- At least 1 year of e-commerce customer support experience
- Experience supporting a subscription-based e-commerce brand is required
- Shopify experience is required
- Experience with chargebacks and PayPal disputes is highly preferred
- Experience with Gorgias, Zendesk, Commslayer, ReAmaze, Richpanel, or similar platforms
- Strong written English
- Organized, detail-oriented, reliable, and able to work independently
- Comfortable handling difficult customers and multiple open cases
- Available to work part-time initially, with the flexibility to transition into a full-time role
- Must be available to start October 27, 2026

How to Apply

Please answer the following:

1. How many years of e-commerce CS experience do you have?
2. What subscription brands have you supported?
3. How long have you used Shopify?
4. What CRM/customer support platforms have you used?
5. What dispute platforms have you handled?
6.How many tickets can you comfortably handle per hour?
7. Are you currently working with other clients?
8. Are you open to starting part-time and transitioning to full-time?
9. Can you start on October 27, 2026?

We are interviewing immediately. Applications that do not answer the questions above may not be considered.

SKILL REQUIREMENT
Email Support Ecommerce Shopify
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