Customer Support & Community Manager VA (Email Marketing / Course Business)

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: TYPE OF WORK

Part Time

: SALARY

$200-$400/month

: HOURS PER WEEK

7

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

Customer Support & Community Manager VA

My name is Jesse-Lee. I'm a digital marketer and I'm looking for assistance! If you'd like to see the type of work I do, check out my website and case studies here: ---------- .

I'm looking for a detail-oriented Virtual Assistant to handle customer support, refund processing, and community management for an online course business. I'll train you on my specific systems, so no prior experience with my exact tools is required, but you should be comfortable learning new platforms and communicating clearly with customers and community members.

Watch this short video to hear directly fro ---------- about who I am and what this role involves: ----------

Responsibilities:
- Process refund requests promptly and professionally
- Respond to customer support inquiries via email/helpdesk
- Troubleshoot delivery issues (e.g., customers not receiving downloads due to email subscription status conflicts)
- Monitor and engage in the course community (answering questions, encouraging discussion, flagging issues)
- Gather feedback and testimonials from the community and email responses, especially post-launch, and summarize optimization opportunities
- Occasionally build UTM-tagged tracking links and update video descriptions or social posts across channels as directed
- Escalate complex technical issues to me
- Maintain clear records of customer interactions and resolutions

Requirements:
- Excellent written English communication skills — this is essential
- Strong attention to detail
- Comfortable learning new software systems (I'll train you)
- Comfortable and confident on video calls — this role includes regular video meetings with me and, at times, with clients directly (not just written/text communication)
- Reliable internet and availability during [specify hours/timezone overlap]
- Prior VA, customer support, or community management experience preferred
- Timeliness - I run on strict deadlines, so the ability to answer messages within 24-48 hours (only on weekdays... I will never force you to work a weekend and I will protect you against my clients who think they can take advantage of you in that way).

Nice to have:
- Familiarity with GoHighLevel (I use CourseCreator360, a white-label version)
- Familiarity with ----------
- Familiar with support desk & team collaboration tools such as Zendesk & Slack
- Comfortable using AI tools (e.g., ChatGPT, Claude) to speed up drafting and repetitive tasks
- Experience with refund/payment processors (Stripe, PayPal)
- Experience moderating online communities or course platforms

Pay: Hourly, $5-10/hr depending on experience (willing to negotiate higher if you have funnel building skills... Watch the video to see what I'm talking about.)

Hours: Part-time to start at maybe 5-10 hours per week, with potential for more hours across more clients as my business grows.

One final requirement – I really want someone with a good attitude who wants to grow. I keep a pretty positive vibe in my business and love working with people, and I want to build a team of responsible, but happy go lucky people :)

If this is you, even if you think you don't have experience, you should reach out and apply anyway. I want to hire the right person... NOT the right credentials. I'm willing to train the right person if they are invested and have a good attitude.

If you think this is a good fit, please respond to my video (above) with your own video to say hello (a free Loom account will do)! Tell me a little bit about yourself, what you do for fun, and what your goals are in life!

SKILL REQUIREMENT

Community Moderation Customer Support Virtual Assistant

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Job Post	Reporter	Rank	Reason	Date

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Customer Support & Community Manager VA (Email Marketing / Course Business)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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