Customer Support & Booking VA

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: TYPE OF WORK

Part Time

: SALARY

$5/hour

: HOURS PER WEEK

10

: DATE UPDATED

Aug 3, 2026

JOB OVERVIEW

Customer Support & Booking VA – GoHighLevel Experience Required (Part-Time, 20 hrs/week)

About Yorkshire Canine Academy

Yorkshire Canine Academy is a specialist dog training and behaviour business serving clients globally, with centres in the UK, Australia, and the US. We specialise in helping owners of reactive dogs build better relationships with their pets through expert assessment and training. Our core team includes head trainers, a dedicated Client Success Manager, and a Client Success Team.

About the Role

We are looking for a reliable and organised Customer Support Virtual Assistant to join our team part-time. You will be the friendly first point of contact for many of our clients, managing our inbox and direct messages to ensure everyone gets a quick, helpful response.

You will work closely with our Customer Success Manager and existing customer-support team. While you will have scripts to guide you, we need someone who can confidently adapt those scripts to sound human, warm, and appropriate for each unique situation. Your main goal is to answer enquiries quickly, route complex questions to the right person on our team, and help clients book an assessment call if their dog needs help. You will not be expected to provide behavioural advice yourself; we will give you clear guidance on the enquiries that must be escalated.

Hours: 20 hours per week (Part-Time)
Schedule: Wednesday through Sunday, mornings (UK time). You must be available to cover weekends.
Location: Remote (Philippines)

What You Will Be Doing

1. Email & Inbox Management

• Monitor our shared inbox within GoHighLevel (GHL) during your shift.

• Reply to client enquiries using our provided scripts, adjusting the tone to be warm and natural.

• Maintain a target response time of under one hour during your working hours.

2. Weekend Social Media & SMS Support

• Take ownership of Instagram Direct Messages and text messages over the weekend.

• Apply our weekend scripts to ensure clients receive consistent, helpful support across all channels.

3. Triage & Booking

• Identify which enquiries can be answered immediately and which need to be escalated to a trainer or the Customer Success Manager (we will provide clear guidelines on this).

• Help clients book an assessment call if they are dealing with dog behaviour issues.

Required Skills & Experience

• Excellent written English: You must be able to write clearly, professionally, and warmly without relying on AI to write every message.

• Customer support experience: Proven experience handling client emails or messages in a fast-paced environment.

• Booking and scheduling: Experience setting appointments or booking calls for a business.

• GoHighLevel (GHL) familiarity: You should be comfortable navigating GHL to reply to emails and messages. (This is a customer support role, not an automation/tech role, but you must know how to use the inbox features).

• Adaptability: Confident in following a script while making it sound human and empathetic to the client's situation. (If you are reading this closely, please make to include this line in your application message exactly: "Good dog, great support" so we know you pay attention to detail).

• Reliability: You must be highly organised and dependable, especially for weekend coverage.

Compensation
Starting at $5 USD per hour, with scope to grow based on performance.

This rate reflects a starting position focused on script-led customer support and booking. We are looking for someone who can start as soon as possible and grow with our team.

How to Apply

Please send your application through OnlineJobs.ph and include the following:

1. A brief summary of your past work experience in customer support and call booking.

2. A link to a short video introducing yourself and explaining what you can do for our business.

3. Confirmation that you can work Wednesday to Sunday mornings (UK time).

Applications that do not follow the instructions embedded in this post will not be considered.

SKILL REQUIREMENT

Appointment Setting English GoHighLevel

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Customer Support & Booking VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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