Customer Support Associate – Remote (Non-Voice)

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: TYPE OF WORK

Full Time

: SALARY

750

: HOURS PER WEEK

40

: DATE UPDATED

Sep 17, 2026

JOB OVERVIEW

Employer: TryBree | Canadian Fintech Startup

We’re looking for Customer Support Associates to join our fully remote, non-voice support team.

This is a full-time position, so please apply only if you can commit to Bree as your primary work commitment. Weekend availability is required, and schedules may change depending on business needs.

? Salary & Benefits
Starting salary: USD 750/month
Performance bonus: Up to USD 500 quarterly
Health card
Paid time off: 15–20 days/year
Growth opportunities: If you do well, there may be opportunities to take on higher-level responsibilities such as VA, Operations, or Marketing-related tasks.

? Training & Schedule

Training: 2 weeks, mandatory
Training hours: 3 PM – 11 PM Pacific Time
This schedule is fixed and non-negotiable during training.

After training:

40 hours/week
Full-time only
Weekend availability required
Must be flexible with schedule changes based on business needs

⚠️ Before You Apply, Please Read This Carefully

-We are looking for someone with at least 3 years of customer service/support experience.

If you have less than 3 years of customer service experience, please do not apply. We don't want you to spend time taking the assessment if you don't meet this basic requirement.

-We're especially interested in candidates who have experience in any of the following:

-Technical Support
-Fintech, banking, lending, or other financial services
-Zendesk or similar support platforms
-QA, Operations, Process Improvement, or Data Analysis
-Leadership or Team Lead responsibilities
-Previous promotions or increased responsibilities in your career

Having these experiences is not mandatory, but candidates with this type of background may have an advantage because of the nature of the role.

? What You'll Be Doing

You'll mainly handle email and chat support, troubleshoot customer issues, investigate account-related concerns, and work with internal teams to find the right resolution.

You should be comfortable:

-Handling a high volume of customer conversations
-Troubleshooting complicated or multi-step issues
-Working with Zendesk and multiple browser-based tools
-Learning new systems and processes quickly
-Investigating issues instead of simply giving scripted answers
-Handling sensitive financial information responsibly
-Prioritizing multiple tasks while maintaining accuracy
-Processing lots of information during training
-Working with Engineering and Operations when an issue needs escalation

? What We're Looking For

-Has 3+ years of customer service/support experience
-Has excellent written English and communication skills
-Can explain complicated things in a simple and professional way
-Has strong problem-solving and analytical skills
-Is comfortable working with technology and multiple systems
-Pays close attention to details
-Can work independently without needing constant supervision
-Takes ownership of customer issues
-Is adaptable when processes or priorities change
-Can follow instructions carefully and consistently
-Is honest about their experience and availability

This position is strictly for Filipino applicants. If you are not Filipino, please do not apply.

We also ask that you carefully read the requirements before submitting your application. Failure to follow the instructions in this post will result in immediate rejection.

This is intentional. Attention to detail and the ability to follow instructions are important parts of the job.

? How to Apply

Complete the assessment here:
---------- /to/z2wiX5En

Submit your video introduction and answer the questions. Incomplete answers or reused video introductions will be rejected automatically.

Only applicants who meet the requirements and complete the assessment will be considered.

Please don't send us a message here on OnlineJobs. If you qualify and pass the assessment, we'll contact you by email.

Good luck, and please read everything carefully before applying! ?

SKILL REQUIREMENT

Email Support Technical Support Financial Services Support

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Customer Support Associate – Remote (Non-Voice)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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