Customer Support Associate – Remote (Non-Voice)

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TYPE OF WORK

Full Time

SALARY

750

HOURS PER WEEK

40

DATE UPDATED

Apr 10, 2026

JOB OVERVIEW

Employer: TryBree | Canadian fintech start-up
Permanent WFH, Non-Voice Support (Equipment not provided)

Salary & Benefits:

- Starting salary: USD 750 per month
- Performance bonuses: Up to USD 500 quarterly
- Health card
- Paid time off: 15–20 days per year
- Growth Opportunity: Potential to take on higher-level tasks (e.g., VA or marketing) if capable


Training and Shift Schedule Details:

- Training: 2-week mandatory training, 3 PM – 11 PM Pacific Standard Time (fixed, non-negotiable)
- Schedule: 40 hours/week, full-time only, weekend availability required


Responsibilities:

- Provide excellent email support on Zendesk
- Help customers resolve financial and technical issues on web and app platforms
- Process disbursements and refunds as needed
- Report bugs and suggest improvements for a better customer experience


Qualifications:

- 3+ years in customer service (email/chat support preferred)
- Zendesk experience is a plus
- Strong written and verbal communication skills
- Flexible, adaptable, empathetic, engaging
- Self-starter with initiative and problem-solving skills
- Comfortable working in a fast-paced, evolving start-up environment
- Candidates must be flexible and willing to work a variety of shifts to meet business needs.
- No other commitments


How to Apply:

Take the assessment here: ----------

*Only applicants who apply using the assessment form will be considered.*
There's no need to send us a message here on Onlinejobs.

SKILL REQUIREMENT
Email Support Customer Service
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