Customer Support Agent — Italian E-commerce (Fashion & Lifestyle)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Part Time

: SALARY

$3.50/hour

: HOURS PER WEEK

20

: DATE UPDATED

Jun 18, 2026

JOB OVERVIEW

We are Giovanni & Alba, an Italian fashion and lifestyle e-commerce brand selling footwear and apparel. We are looking for a Customer Support Agent to join our small but growing team.
Responsibilities:

Respond to customer emails and messages in Italian (and occasionally English)
Handle order inquiries, tracking updates, returns, refunds and complaints
Use our internal CS tools and Shopify to look up orders and provide accurate information
Follow our response templates and guidelines while keeping a warm, personal tone

Requirements:

Previous experience in customer support (minimum 1 year)
Experience in fashion, apparel or e-commerce CS is a strong plus
Fluent in Italian (written) — this is mandatory
Familiar with tools such as Shopify, Zendesk, Zoho Desk, Gorgias or similar
Reliable, proactive and able to work independently
Good written communication skills — professional but friendly tone

Selection process:

Application with short answers to screening questions
Short video introduction (2–3 minutes)
10-minute call with the team

Screening questions (please answer in your application):

Do you have experience in customer support? If yes, how many years and in what industry?
Have you worked in fashion, clothing or footwear e-commerce before?
What CS tools and software have you used? (e.g. Shopify, Zendesk, Gorgias, Zoho, etc.)
A customer messages saying their order is taking too long to arrive and they are frustrated. How would you handle this?
Please send a short video (2–3 minutes) introducing yourself and explaining why you would be a good fit for this role. This is mandatory — applications without a video will not be considered.

We are a remote-first team and this is a part-time position. We offer $3.50/hour to start, with potential to grow based on performance.

SKILL REQUIREMENT

E-Commerce Customer Support Email Support

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0009
Controller Execution Time ( Jobseekers / Job )	0.0171
Total Execution Time	0.0186

GET DATA

No GET data exists

MEMORY USAGE

1,488,712 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Support-Agent-Italian-E-commerce-Fashion-Lifestyle-1670706

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 15 (0.0106 seconds) (Hide)

0.0004	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0014	SELECT * FROM `employer_jobs` WHERE `job_id` = 1670706 LIMIT 1
0.0005	SELECT * FROM `employers` WHERE `employer_id` = 945736 LIMIT 1
0.0019	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1670706 AND `misc`.`id` IS NULL
0.0005	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1670706 AND `misc`.`id` IS NULL
0.0005	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-26',ej.date_added) duration_days, DATEDIFF('2026-08-26',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-26',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1670706'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1670706
0.0004	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1670706 AND `misc`.`id` IS NULL
0.0008	UPDATE employer_jobs SET hit_counts = '*Jun-17-2026=1Jun-18-2026=1274Jun-19-2026=247Jun-20-2026=90Jun-21-2026=78Jun-22-2026=65Jun-23-2026=58Jun-24-2026=33Jun-25-2026=28Jun-26-2026=27Jun-27-2026=11Jun-28-2026=20Jun-29-2026=14Jun-30-2026=13Jul-01-2026=18Jul-02-2026=14Jul-03-2026=13Jul-04-2026=4Jul-05-2026=13Jul-06-2026=9Jul-07-2026=7Jul-08-2026=21Jul-09-2026=7Jul-10-2026=10Jul-11-2026=3Jul-12-2026=8Jul-13-2026=8Jul-14-2026=12Jul-15-2026=8Jul-16-2026=6Jul-17-2026=12Jul-18-2026=3Jul-19-2026=8Jul-20-2026=8Jul-21-2026=4Jul-22-2026=5Jul-23-2026=7Jul-24-2026=5Jul-25-2026=15Jul-26-2026=15Jul-27-2026=16Jul-28-2026=18Jul-29-2026=15Jul-30-2026=17Jul-31-2026=17Aug-01-2026=17Aug-02-2026=15Aug-03-2026=20Aug-04-2026=13Aug-05-2026=15Aug-06-2026=12Aug-07-2026=22Aug-08-2026=22Aug-09-2026=30Aug-10-2026=21Aug-11-2026=24Aug-12-2026=20Aug-13-2026=27Aug-14-2026=25Aug-15-2026=22Aug-16-2026=26Aug-17-2026=30Aug-18-2026=31Aug-19-2026=27Aug-20-2026=27Aug-21-2026=26Aug-22-2026=19*Aug-26-2026=1' WHERE job_id= '1670706'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=1956Jul-2026=326**Aug-2026=492' WHERE job_id= '1670706'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1670706' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1670706
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '945736' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787708005
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Support-Agent-Italian-E-commerce-Fashion-Lifestyle-1670706
csrf-token	18e3c8d9de017420a8511273c17aad98

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.217
HTTP_DNT

Customer Support Agent — Italian E-commerce (Fashion & Lifestyle)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?