Customer Support Agent (Email & Chat) – E-commerce Beauty Brand – Spain & Italy

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: TYPE OF WORK

Full Time

: SALARY

$500/month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

We are an online cosmetics brand selling to customers in Spain and Italy. Our support team is growing and we are looking for a reliable, detail-oriented Customer Support Agent to join our two current agents and work directly with the founder.

WHAT YOU WILL DO
- Answer customer emails and Messenger / Instagram messages in our helpdesk (Commslayer)
- Check order tracking and give customers clear, honest updates
- Process refunds and reshipments by following our Customer Support Guide
- Escalate PayPal disputes, legal threats and unusual cases to the founder
- Fill in a short daily log in Google Sheets (hours, tickets handled, escalations)

WHAT WE ARE LOOKING FOR
- At least 5 years of e-commerce customer support experience (Shopify, Gorgias, Zendesk, Chatwoot or similar)
- You never copy-paste the same answer twice: you understand each customer's situation and adapt your reply (follow-ups, goodwill gestures, escalation)
- Excellent written English: clear, polite and human
- Spanish or Italian is a big plus. Our helpdesk translates automatically, so you must be comfortable working with translation tools and checking that the result makes sense
- Very good attention to detail: you read every message fully before answering
- Able to work Europe hours (Spain time), weekends included (Saturday and Sunday)
- Stable internet with a backup connection, and a plan for brownouts

WHAT WE OFFER
- USD 500 / month, full time (40 hours / week over 5 days), weekends included (Saturday and Sunday)
- Paid twice a month (15th and 30th) via Wise
- Long-term position with a small, friendly team
- A clear written guide and reply templates from day one

HOW TO APPLY (2 steps – applications that skip a step will not be reviewed)

1. Complete our 30-minute assessment:
----------

2. Apply here on OnlineJobs.ph. Start your application message with the words "ROSE GOLD", then write the email address you used in the assessment.

The best candidates will be invited to a PAID test day next week. Assessment closes on Tuesday 27 October at 11:59 PM (Manila time).

Thank you, and we look forward to reading your answers!

SKILL REQUIREMENT

Email Support Chat Support Shopify

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Customer Support Agent (Email & Chat) – E-commerce Beauty Brand – Spain & Italy

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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