Customer Support

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: TYPE OF WORK

Part Time

: SALARY

5$ / hour

: HOURS PER WEEK

20

: DATE UPDATED

Aug 24, 2026

JOB OVERVIEW

Customer Support Specialist – Health & Wellness E-Commerce Brand (Email)

About Us

We're a growing direct-to-consumer health and wellness brand selling in the German-speaking market (Germany, Austria, Switzerland). Our flagship product is a therapeutic neck device that helps people with neck pain, tension headaches, and posture issues. We're looking for a reliable, detail-oriented customer support specialist to handle our customer emails professionally and empathetically.

What You'll Do

Respond to customer emails (pre-sale questions, order issues, returns, product usage guidance)
Follow our brand voice and existing response templates / knowledge base
Escalate edge cases or complex health-related questions when needed
Help maintain and improve our FAQ and response templates over time
Track recurring issues and flag patterns to the team

Requirements

Proven experience doing customer support specifically for a health, wellness, or supplement brand — this is non-negotiable. Please include the brand name(s) and a brief description of what you did in your application.
Ability to provide proof of your health brand experience (screenshots, references, or a portfolio showing the brands you supported)
Excellent written English
Experience with e-commerce support tools (Shopify, Gorgias, Zendesk, Freshdesk, or similar)
Empathetic, patient communication style — our customers often deal with real pain and discomfort
Comfortable working independently with minimal supervision
Reliable internet connection and availability during European business hours (CET/CEST)

Nice to Have

Basic German reading comprehension (many customer emails are in German — we can provide translation tools, but understanding context helps)
Experience with Shopify stores
Familiarity with health product compliance (knowing what you can and can't promise about a product)

How to Apply

Please include in your application:

Which health/wellness brand(s) you've worked with and for how long
Proof of that experience (screenshots with sensitive info blurred, a reference contact, or portfolio link)
A short sample reply to this customer email: "Hi, I bought your product 3 weeks ago and my neck still hurts. I'm not sure I'm using it correctly. Can I get a refund?"

Applications without health brand experience or proof will not be considered.

SKILL REQUIREMENT

Customer Support

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Customer Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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