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TYPE OF WORK
Full Time
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SALARY
$5 - $7 per hour
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HOURS PER WEEK
40
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DATE UPDATED
Sep 24, 2025
Location: Remote
Position Type: Full-Time (40 hours/week)
Rate: $5–$7 per hour, depending on experience
About Us
We are a customer-focused organization dedicated to providing excellent service and building strong relationships with the people we work with. Our approach combines responsive communication, reliable processes, and a supportive environment to deliver consistent results.
We’re hiring a Virtual Assistant to take ownership of day-to-day communications and administrative support. This role involves managing phone,
What You’ll Do
Member Support & Communication
• Answer inbound calls and place outbound calls for membership questions and trial bookings.
• Reply to inquiries received via text,
• Follow up with new leads generated from promotions, events, or campaigns.
• Ensure new participants complete all onboarding requirements (waivers, information requests).
• Conduct outreach to past clients to encourage reactivation and return.
• Route non-membership questions (e.g., lost items, facility-related issues) to the proper contact.
CRM & Administrative Tasks
• Use the CRM (LoopSpark) to schedule, track, and maintain communication records.
• Send reminders and follow-ups to trial users, promo participants, and renewing members.
• Manage shared inboxes, responding promptly or forwarding messages as appropriate.
• Generate simple reports on engagement and share insights with leadership.
• Join regular team calls and contribute updates based on customer interactions.
Social Media Engagement
• Monitor and respond to social comments, reviews, and direct messages.
• Document and share online feedback with leadership for improvement.
• Engage with followers and prospects to keep the brand active and approachable online.
What We’re Looking For
• Excellent communicator — fluent written and spoken English.
• Customer service experience — call handling, sales support, or related roles preferred.
• CRM skills — any system experience is valuable; LoopSpark familiarity is a plus.
• Social media comfort — especially with
• Organized multitasker — able to juggle multiple communication streams.
• Self-driven — thrives independently in a remote setting.
• Tech-literate — able to learn and adapt to new tools quickly.
• Personality fit — upbeat, welcoming, and aligned with our high-energy culture.
Hours & Pay
• Full-time (40 hrs/week).
• Weekend coverage (Saturday + Sunday) plus three additional weekdays.
• Hourly rate: $5–$7, depending on experience.
• Performance-based reviews at 90 days and annually.
Benefits
Paid US Holidays:
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday
• Christmas Day
• New Year’s Day
Paid Time Off (PTO): 10 days per year. Credits accrue starting day 1 and can be used after the onboarding phase (first 90 days).
How to Apply
Send us a message to apply and tell us why you think you are the best person for the role.
Applicants will complete a short series of assessments (about 45–60 minutes) on a desktop or laptop. A resume upload is required, and resumes must include a photo. You don’t need to notify us when finished—we can see your progress on our end.
Candidates with strong results may be automatically shortlisted. Those shortlisted will receive immediate instructions about the next stage of the process.
Optional ways to strengthen your application:
English Proficiency Test – [
IQ Test – [
Join Our Team
This is more than an admin role—it’s an opportunity to be part of a mission-driven fitness community. If you’re ready to combine your customer service skills with meaningful impact, we want to hear from you.
