Customer Success & Support Specialist (Remote, Philippines)

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: TYPE OF WORK

Full Time

: SALARY

$8/hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 14, 2026

JOB OVERVIEW

Customer Success & Support Specialist (Remote, Philippines)

ScoutStack is an AI-powered sales platform for home services professionals in solar, roofing, HVAC, and other industries. We help teams find the right homeowners, organize leads, and grow their businesses.

We are hiring a remote Customer Success & Support Specialist to call customers, make sure they are succeeding with ScoutStack, answer questions, and help resolve issues. Strong spoken and written English and a reliable internet connection are the highest priorities for this role.

What you'll do:
- Proactively call new and existing customers to check on their progress
- Help customers understand and use ScoutStack's products
- Answer support questions clearly and professionally
- Identify what is working, what is not working, and what customers need
- Follow up on unresolved issues and coordinate with the team when needed
- Collect customer feedback and share useful insights with the product team
- Record calls, notes, issues, and follow-ups accurately in our CRM
- Build strong relationships and help customers get measurable value from ScoutStack

What we're looking for:
- Excellent spoken and written English that sounds clear and natural
- Smart, resourceful, and able to learn software quickly
- Reliable high-speed internet and a quiet professional workspace
- Patient, friendly, and confident speaking with U.S. customers by phone
- Strong problem-solving skills and attention to detail
- Organized and dependable with follow-ups
- Comfortable learning new tools and explaining technical concepts simply
- Customer support, customer success, SaaS, call center, or account management experience is a plus

Schedule and pay:
- $8 per hour
- Full-time, remote, Philippines-based
- Must be available during agreed U.S. business hours

How to apply: [IMPORTANT]
1. Attach a Loom link with a 60-90 second video introducing yourself and explaining why you would be a strong customer success representative.
2. In the video, describe your customer support, customer success, SaaS, call center, or account management experience.
3. Share an example of how you handled a frustrated customer or solved a difficult customer problem.
4. Include your internet speed and confirm that you have a reliable computer, headset, and quiet workspace.

Applications without the requested Loom video may not be considered.

SKILL REQUIREMENT

Customer Support Phone Support English Proficiency

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Customer Success & Support Specialist (Remote, Philippines)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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