Customer Success Specialist for Fast-Growing E-Com Brand (Europe Focus) - Long Term

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: TYPE OF WORK

Part Time

: SALARY

26000 PHP / month

: HOURS PER WEEK

24

: DATE UPDATED

Feb 10, 2026

JOB OVERVIEW

Are you a problem solver who loves turning angry customers into happy fans?

We are a rapidly scaling E-commerce company operating in the Netherlands, Belgium, and Germany. We are looking for a Customer Success Specialist to join our team long-term. This is not just a "reply to emails" job. You will be the face of our brand and the guardian of our financial health.

The Role:

Multi-Lingual Support: Handling customer emails in English, Dutch, and German (using our templates and translation tools).

Dispute Management: Managing PayPal disputes and Stripe chargebacks. You must fight to win every case by submitting the correct evidence.

Order Logistics: Tracking orders, communicating with suppliers, and reassuring customers about shipping times.

Feedback Loops: Reporting product issues to the management team to improve our quality.

Who We Are Looking For:

Eloquent English: Your written English must be perfect. No robotic responses. You must sound human and empathetic.

European Market Experience: Experience supporting customers in NL, DE, or FR is a massive plus.

Tech Savvy: You know how to use Shopify, ZenDesk (or similar), and are an expert at using DeepL/ChatGPT to translate accurately.

Detail Oriented: You never miss a tracking number. You never send a template with the wrong name.

Thick Skin: You stay calm when customers are angry.

Requirements:

Fast, reliable internet (Primary + Backup connection required).

Experience with PayPal Resolution Center is highly preferred.

Available to work [Insert Your Preferred Time Block, e.g., 9 AM - 5 PM CET].

Salary: $3 - $5 USD / Hour (Depending on experience and language skills).

How to Apply: Please reply to this post with:

A link to your resume.

A screenshot of your internet speed test.

The Subject Line of your email must be: "I am your European Support Pro - [Your Name]"

Explain this in your reply:

1. When have you ever experienced turning an "angry" customer into a happy one, how did you do this and what did it feel like for you.
2. If a german customer is not happy with his order and wants to open a dispute claim, how will you prevent this from happening and what tools will you use to resolve this situation?

SKILL REQUIREMENT

Google Sheets Communication English

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Customer Success Specialist for Fast-Growing E-Com Brand (Europe Focus) - Long Term

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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