Customer Success & Sales Support Manager

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: TYPE OF WORK

Full Time

: SALARY

1500-2500

: HOURS PER WEEK

40

: DATE UPDATED

Mar 28, 2026

JOB OVERVIEW

Remote | Full-Time | Must work US Pacific Time hours
Compensation: $1,500–$2,500 USD/month to start, depending on fit and experience, plus performance bonuses and growth upside

About Us

We’re a fast-growing founder-led wellness brand based in Las Vegas. We’ve built strong traction, loyal customers, and a product people genuinely love.

Now we’re hiring a sharp, highly organized, customer-facing operator to help us drive more revenue, improve retention, and create more opportunities from behind the scenes.

This is not a passive admin role. You will play a direct part in helping the business grow.

The Role

You’ll sit at the intersection of customer success, sales support, outreach, and CRM ownership.

Our local team is out in the market selling, building relationships, and creating ---------- ntum. Your job is to back that up online by making sure leads are followed up with, customers are taken care of, opportunities keep moving, and nothing slips through the cracks.

You will help create growth through:
• lead follow-up
• customer support
• onboarding
• partner and affiliate outreach
• CRM management
• follow-through and pipeline support

You are not just here to “assist.”
You are here to help turn attention into revenue, customers into long-term fans, and conversations into real opportunities.

How Performance Is Measured

You will be judged on 3 things:

1. More Revenue
How well you help move leads, follow-ups, and opportunities toward real sales.

2. Better Retention & Customer Experience
How well you create a smooth customer journey, solve issues quickly, and keep customers engaged and happy.

3. More Opportunities & Cleaner Pipeline
How well you help generate opportunities through outreach and follow-through while keeping the CRM organized and actionable.

Core KPIs may include:
• follow-up speed and consistency
• opportunities created
• meetings booked
• revenue influenced
• onboarding quality
• retention / repeat orders
• CRM accuracy and pipeline hygiene

What You’ll Do
• Follow up with warm leads, prospects, and customers
• Manage customer communication across text, email, phone, and CRM
• Support onboarding and customer success
• Reach out to affiliates, partners, and collaboration targets online
• Keep the CRM, notes, and follow-up tasks updated
• Support post-meeting follow-up and coordination
• Help improve templates, workflows, automations, and internal organization
• Make sure opportunities keep moving and nothing gets dropped

Who You Are
• Strong spoken and written English
• Warm, polished, and professional in communication
• Highly organized and detail-oriented
• Strong with follow-up and naturally proactive
• Comfortable with customer service, sales support, and outreach
• Confident using CRM systems like GoHighLevel, Close, HubSpot, or similar
• Comfortable using AI tools to move faster and work smarter
• Able to manage multiple moving parts without losing track
• Available full-time during US Pacific Time business hours

Strong Plus If You Have
• Experience in customer success, executive support, account management, sales support, or business development
• Experience with lead follow-up and pipeline management
• Experience with affiliate outreach, online partnerships, or social media outreach
• Experience in wellness, hospitality, consumer brands, or relationship-driven businesses
• Experience building workflows, SOPs, automations, or better systems

Important — Read Before Applying

Please do not apply unless you can follow instructions exactly.

This role requires strong communication, attention to detail, follow-through, and customer-facing professionalism. The application process is part of the evaluation.

If you do not follow the instructions below exactly, your application will be dismissed without review.

This includes:
• missing the Loom video
• going over the time limit
• skipping any required question
• ignoring the exact submission format
• unclear spoken English for a customer-facing role
• lack of availability during US Pacific Time business hours

This is a customer-facing role. You must have clear, professional spoken English and be comfortable on calls, voice notes, and video.

How to Apply

Send one complete application with these 3 items:

1. A Loom video (maximum 2 minutes)

Start by saying:

“My name is [Your Name], I’m in [Your City], and today is [Date] at [Time].”

Then answer these 2 questions:
• Tell me about a time you helped create revenue or opportunity through follow-up, outreach, customer communication, or account management. What did you do, and what was the result?
• This role involves customer success, lead follow-up, outreach, CRM ownership, and sales support. How would you structure your first 30 days to create ---------- ntum and make sure nothing slips through the cracks?

2. A short paragraph
Tell us why you are a strong fit for this role.

3. One sentence only
Complete this sentence exactly:

“The KPI I’d be most excited to own in this role is ______.”

Only complete applications will be reviewed.

What Happens Next

If your application shows strong communication, ownership, organization, and follow-through, the next step will be a Zoom interview and a short paid test project.

We move fast and are looking for someone who can do the same.

SKILL REQUIREMENT

Customer Support Lead Generation

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Customer Success & Sales Support Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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