Customer Success | Operations Cordinator

- Introduction

We are seeking a motivated, highly organized, and detail-oriented individual to join our Customer Success Team. The ideal candidate is someone who is confidently professional, genuinely curious, and committed to delivering exceptional service while maintaining a high degree of accuracy and attention to detail.

In this role, you will build strong relationships with clients, work closely with fellow tea ---------- mbers, coordinate with field agents, update assignment information within company systems, and help ensure that every assignment is handled efficiently from beginning to end.

You must be available to work during United States Eastern Time (EST) business hours.

If after reading this, you are interested but not fully qualified, we may consider you for an internship position but you must fully apply.


- Who We Are

We are a full-service legal support company that provides a wide variety of services to law firms, businesses, government entities, and individuals. Our services include service of process, court document retrieval, skip tracing, and other litigation support services.

Our company has proudly served clients for more than a decade and continues to expand into new markets.

**We do not perform cold sales calls.** You will work with existing clients and prospective clients who contact us directly regarding services.


- Primary Responsibilities

- **Customer Care:** Provide exceptional customer service through multiple communication channels, including email, chat, text messaging, and telephone calls. Address client inquiries, concerns, and requests with professionalism, empathy, and attention to detail.

- **Problem Resolution:** Investigate, troubleshoot, and resolve customer concerns promptly and effectively while maintaining a high level of client satisfaction.

- **Field Agent Support:** Work closely with field agents through email, text messaging, and telephone communications to coordinate assignments, monitor progress, and ensure timely completion of services.

- **Client Communication:** Manage inbound and outbound communications with clients and field agents, provide status updates, answer questions, obtain information, and conduct follow-up communications when necessary.

- **Assignment Coordination:** Collaborate with tea ---------- mbers to ensure assignments are properly documented, tracked, and updated within company systems so clients and field agents remain informed throughout the life cycle of each assignment.

- **Research and Procedure Review:** Conduct industry research, review procedures, and assist with implementing improvements designed to increase efficiency, accuracy, and compliance with company standards.

- **Organization and Documentation:** Maintain accurate, organized, and up-to-date records of customer interactions, assignment details, communications, and related information.

- **General Administrative Support:** Maintain daily logs, monitor outstanding items, communicate important updates to tea ---------- mbers, and assist with various administrative duties as needed.

- What We're Looking For:

If you're our ideal candidate, you'll possess the following qualities, skills, and abilities:

- Self-motivated, proactive, dependable, and capable of working with minimal supervision.

- Highly organized and detail-oriented, with the ability to manage multiple assignments simultaneously while maintaining accuracy.

- A fast learner who can quickly adapt to changing priorities, new procedures, and evolving responsibilities.

- Able to follow instructions carefully and implement established processes and procedures consistently.

- Honest, trustworthy, professional, and highly coachable.

- Comfortable accepting constructive feedback and using it as an opportunity for growth and improvement.

- Possesses excellent written and verbal English communication skills.

- Able to communicate professionally and confidently with clients, attorneys, court personnel, field agents, and fellow tea ---------- mbers.

- Demonstrates exceptional grammar, spelling, punctuation, proofreading, and overall written communication skills.

- Capable of maintaining a communication style that is friendly, professional, and adaptable to a variety of situations.

- Possesses strong critical-thinking, problem-solving, and decision-making abilities.

- Able to remain calm, patient, empathetic, and solution-oriented when handling difficult situations or dissatisfied clients.

- Able to work efficiently in a fast-paced environment while maintaining a high level of attention to detail.

- Comfortable working independently while recognizing when questions or concerns should be escalated to management.

- Able to prioritize tasks effectively, meet deadlines, and maintain organized records and documentation.

- Committed to protecting confidential information and exercising discretion when handling sensitive matters.

- Comfortable learning legal terminology, court procedures, company policies, and industry standards.

- Demonstrates a willingness to identify opportunities for improvement and contribute ideas that increase efficiency and improve the client experience.

---

- Bonus Experience and Skills

While not required, please tell us whether you have experience, knowledge, or a particular interest in any of the following areas:
- Blog writing and general content creation
- Legal terminology
- Customer service
- Social media engagement and interaction

Experience in one or more of these areas is certainly appreciated; however, a willingness to learn and grow is just as important to us.

- What We Offer

- Comprehensive training during the probationary period
- Ongoing learning and development opportunities
- Long-term growth and advancement opportunities
- A supportive, collaborative, and team-oriented work environment
- The opportunity to develop valuable experience within the legal support industry

- How to Apply

We are seeking a long-term tea ---------- mber, so our hiring process is designed to ensure that we find the right fit for both the applicant and our company.

If you believe you possess the skills, work ethic, professionalism, and attention to detail necessary to succeed in this role, please submit your application and answer the following questions:

1. Are you available to start immediately, or will you need to provide notice to your current employer?

2. Have you previously worked overnight or graveyard shifts?

3. What interests you most about this position?

4. Please include a link to your OnlineJobs.ph profile.

We look forward to meeting you and learning more about your experience.

Attention to detail is extremely important in our industry. To demonstrate yours, please include "CSOC Applicant – [Last Name]" in the subject line of your application. Applications that do not follow this instruction may not be considered.
---
Yes this was a lot to read. We want to be fair. Give you all the information you would want to know. We have successfully hired staff from OLJPH and have a team already in place that you will be joining due to expansion and growth. We'd love to hear from you.

**Good luck, and thank you for your interest in joining our team.**