Petya Natcheva

Customer Success OPERATIONS MANAGER

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: TYPE OF WORK

Full Time

: SALARY

$2,500 p/m (Twice a month via Wise)

: HOURS PER WEEK

38

: DATE UPDATED

Oct 2, 2026

JOB OVERVIEW

Full-Time | Long-Term Leadership Role

Salary: Start at $2,000 per month during the first 2-month trial period.
After successful completion, move to $2,500 per month plus performance-based bonuses.

Payment: Twice a month via Wise. Always on time.

This is not a short-term job.
We build long-term leadership inside the company.

You will work directly with the leadership team to improve performance, systems, and retention across our Customer Success department.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company working with content creators and online brands. The company has over 85 employees around the world. We've been in the industry since 2019. We're currently serving over 1,000+ high-ticket clients per year.

We provide an 80% done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies. Our clients are typically beginners or early-stage creators looking to build their brand, gain followers, and generate income online.

We focus on structure, accountability, and long-term growth.
We focus strongly on client delivery and producing client results.

BENEFITS

- Full-time stable income
- Monday to Friday schedule: 7.5 hours a day; 37.5 hours per week.
- Flexible working hours
- Reliable monthly payments via Wise
- Performance-based bonuses
- Clear salary progression after trial
- Real ownership and leadership responsibility
- Direct collaboration with senior leadership
- Clear path to senior leadership or director level
- Access to paid AI tools and systems
- High-growth environment
- Strong company culture

TASKS

Refund & Payment Investigations
- Look into all refund requests, chargebacks, canceled plans, and failed payments.
- Check sales call recordings, chat logs, and account notes to gather the facts.
- Find out the real reason for the issue (bad sales promises, poor delivery, or client personal issues).
- Show leadership clear evidence before any money is refunded.

Stopping Client Loss Early
- Spot unhappy or inactive clients in chat groups before they ask for refunds.
- Answer and manage urgent refund or dispute threads on the same day.
- Turn common client issues into clear step-by-step guides (SOPs) so team members avoid making the same mistakes.

Tracking & Reporting
- Keep live dashboards updated with lost money, refund rates, and risk trends.
- Send weekly reports to leadership showing main refund reasons and team gaps.
- Keep client data clean and accurate in Airtable.

You own outcomes here. We expect you to take charge, solve problems, and keep systems running smoothly.

REQUIREMENTS

- 2+ years experience in CS operations, financial risk, refunds, or QA (coaching, online courses, or software background preferred).
- Proven history investigating refunds, finding root causes, and lowering chargebacks.
- Strong skills in Google Sheets, Airtable, CRMs, and performance dashboards.
- Able to audit sales calls and chat histories to write clear case notes.
- Great written and spoken English.
- Able to work independently across different time zones.

OPTIONAL BUT PREFERRED EXPERIENCE

- checking sales call quality
- payment systems and merchant payment plans.
- past work inside high-ticket coaching companies.

Fill in the form to apply: ---------- /to/CrESPfAw

Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. We run multiple brands. Once hired for this position, you'll work for this brand:
- ---------- /
- ----------

SKILL REQUIREMENT

Customer Support Management English Proficiency Operation Management

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Petya Natcheva

Customer Success OPERATIONS MANAGER

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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