Autopilot

Customer Success Manager (SaaS)

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: TYPE OF WORK

Full Time

: SALARY

700

: HOURS PER WEEK

40

: DATE UPDATED

Mar 16, 2026

JOB OVERVIEW

About the Company

Autopilot is a fast-growing B2B SaaS platform built for home service businesses (junk removal, cleaning, landscaping, etc.). We replace expensive, complicated software with a simple all-in-one system for scheduling, invoicing, calls, texts, and marketing.

Our customers are real business owners, not tech people — which means great support and follow-up matters a LOT.

Schedule (Important – Please Read Carefully)
This role starts part-time and covers off-hours support for our U.S. customers.
Saturdays & Sundays (required, even if promoted to full-time)
Some weekday night shifts in U.S. Pacific Time (PST)

Schedule will be set in advance and remain consistent
These shifts take place overnight in Manila time

If things go well after the first month, this role can be expanded into a full-time position.

*** What You’ll Be Doing ***
Customer Support (Intercom)
Respond to customer messages using Intercom

Help customers with:
App setup & onboarding
Scheduling jobs, invoices, estimates
Built-in phone system (calls, texts, voicemail)
Marketing tools (follow-ups, text blasts)
Troubleshoot issues and escalate only when necessary
Customer Follow-Ups (Very Important)

Proactively follow up with:
Trial users
New customers in their first 30 days
Customers who seem stuck or inactive

Make sure customers actually use the features that make them money

Customer Calls

Call customers when needed to:

Walk them through setup

Solve problems faster than chat

Prevent cancellations

Clear, neutral English accent required

Onboarding & Success

Help customers get their first win inside the app

Reduce confusion and overwhelm

Make customers feel supported, not rushed

Retention & Feedback

Help prevent churn by solving problems early

Clearly document cancellation reasons when customers leave

Share feedback and common issues with the team

? Requirements

Strong spoken and written English

Neutral accent (you will be calling U.S. customers)

Experience with:

SaaS support OR CRM tools

Intercom, Zendesk, or similar chat tools

Confident talking to non-technical customers

Reliable internet, headset, and quiet workspace

Comfortable working weekends & night shifts

? Bonus Points (Not Required)

Experience supporting:

CRM, FSM, or business software

U.S.-based customers

Sales or retention experience

Ability to spot problems and suggest improvements

???? Growth Opportunity

This role starts part-time, but if you’re good:

You can move into a full-time Customer Success role

Take on more responsibility

Grow with a fast-moving startup

We care more about competence and attitude than fancy resumes.

???? How to Apply

Please include:

A short intro about your SaaS support experience

Your availability (nights + weekends)

A short voice recording (1–2 minutes) introducing yourself

Any experience with Intercom or customer calls

Applications without a voice recording will not be considered.

SKILL REQUIREMENT

Technical Support English Speaking Customer Service

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Job Post	Reporter	Rank	Reason	Date

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Autopilot

Customer Success Manager (SaaS)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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