Customer Success Manager / CSM ( SaaS / GoHighLevel )

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$1,500 - $2,000/month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 22, 2026

JOB OVERVIEW

CUSTOMER SUCCESS MANAGER / CSM — SaaS / GoHighLevel (Full-Time, Remote, Long-Term)

???? READ FIRST: I only consider a FRESH Loom recorded specifically for THIS job — no old or reused videos. In the Loom, say GREEN, then answer ALL the questions below OUT LOUD (spoken, not typed). Old or recycled Looms will not be considered.

ABOUT US
CloseLeadsPro provides a white-label marketing-automation platform (built on GoHighLevel) to creators and businesses in the health & wellness space. Our customers are not technical — they're entrepreneurs building a business. Our whole company runs on one principle: when our customers win, they refer more customers. YOUR JOB IS TO MAKE THEM WIN, SO THEY REFER MORE CUSTOMERS TO US.

Our goal is 1,000 customers in the next 6–12 months, and this role is central to getting there. You won't be doing it alone — you'll have a customer-support teammate and a GoHighLevel tech specialist to lean on when you need them.

WHAT YOU'LL OWN
- Welcome & onboarding: our customers arrive pre-sold through referrals — walk them through how everything works, get them excited, collect payment, and drive them to their first real win within their first 10 days.
- Proactive customer success: you own a book of customers and reach out BEFORE they have a problem, not after they're frustrated.
- Health tracking: keep our customer health tracker (green/yellow/red) current — know who's thriving, drifting, or about to cancel, and act on it.
- Save the at-risk: red and yellow customers get a call from you. That's the job.
- Coaching calls: run our check-in / strategy calls — make sure customers are happy and help them tweak their content and approach so they get results. We'll train you on our playbook.
- Testimonials & case studies: spot customers who are winning, invite them to a quick 1–2 minute Zoom, and capture it for our website and social proof.
- Answer fast: respond to questions quickly and kindly over chat/email; escalate what you can't solve.
- Help make the product better: track the top customer complaints and suggestions and bring them to the team, so we improve the product together and hit our goal faster.

WHAT WE'RE LOOKING FOR
- 4+ years in customer success, account management, client success, or senior BPO customer support.
- You operate independently — senior enough to own this function from day one, not someone who needs daily direction.
- Excellent written and spoken English — you'll be on customer calls and short video interviews.
- Warm, proactive, organized; you follow up without being reminded.
- Comfortable owning numbers (retention, churn, customer health) and reporting them without being asked.
- Coaching / team-lead experience strongly preferred — this role is on track to become our Client Success Lead.
- GoHighLevel / CRM experience is a plus, not a requirement — we'll train you.

SCHEDULE
- Full-time: 8 working hours per day, Monday to Friday (40 hours/week).
- Shift: 10:00 PM – 7:00 AM Philippine time (this overlaps US business hours for customer calls).
- Includes a 1-hour UNPAID lunch break taken outside your 8 working hours.
- Two short paid breaks (about 15 minutes each) are included within your 8 hours.

ANSWER THESE IN YOUR APPLICATION
1. How many accounts have you personally managed at once? What was your check-in rhythm?
2. Tell me about a customer you saved from cancelling. What exactly did you do?
3. What's your English proficiency (spoken + written)? Are you comfortable on video calls?
4. What tools have you used for CRM / support / tracking?

TO APPLY (IMPORTANT)
Record a 2-minute Loom video and include the link. Introduce yourself, then imagine this:
A customer messages you: "I've been paying every month, but honestly I'm barely using it and I'm not seeing results — I'm thinking about cancelling."
You do NOT need to know our product for this — I just want to see how you'd handle the conversation. Reply to them like it's real, then tell me what you'd do next to turn it around.
Start your application with the word GREEN so I know you read this. Applications without a Loom will not be reviewed.

SKILL REQUIREMENT

Customer Service GoHighLevel Customer Relationship Management

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0008
Controller Execution Time ( Jobseekers / Job )	0.0159
Total Execution Time	0.0173

GET DATA

No GET data exists

MEMORY USAGE

1,501,160 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Success-Manager-CSM-SaaS-GoHighLevel-1693861

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0103 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1693861 LIMIT 1
0.0009	SELECT * FROM `employers` WHERE `employer_id` = 949199 LIMIT 1
0.0027	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1693861 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-08-24',ej.date_added) duration_days, DATEDIFF('2026-08-24',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-08-24',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1693861'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1693861
0.0009	UPDATE employer_jobs SET hit_counts = '*Jul-22-2026=495Jul-23-2026=90Jul-24-2026=15Jul-25-2026=13Jul-26-2026=9Jul-27-2026=12Jul-28-2026=22Jul-29-2026=10Jul-30-2026=6Jul-31-2026=15Aug-01-2026=4Aug-02-2026=2Aug-03-2026=13Aug-04-2026=8Aug-05-2026=10Aug-06-2026=5Aug-07-2026=6Aug-08-2026=1Aug-09-2026=1Aug-10-2026=4Aug-11-2026=6Aug-12-2026=3Aug-13-2026=3Aug-14-2026=1Aug-15-2026=2Aug-16-2026=1Aug-18-2026=2Aug-19-2026=2Aug-20-2026=5Aug-21-2026=2Aug-22-2026=2*Aug-24-2026=1' WHERE job_id= '1693861'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Jul-2026=687*Aug-2026=84' WHERE job_id= '1693861'`
0.0017	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1693861' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1693861
0.0004	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '949199' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1787564146
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Success-Manager-CSM-SaaS-GoHighLevel-1693861
csrf-token	a2ec8556c1b4c95707a0b7431c1ba280

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.86
HTTP_DNT

Customer Success Manager / CSM ( SaaS / GoHighLevel )

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?