Customer Success Manager (CSM)

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TYPE OF WORK

Full Time

SALARY

hourly rate

HOURS PER WEEK

40

DATE UPDATED

Sep 9, 2026

JOB OVERVIEW

Job Summary

The Customer Success Manager (CSM) is responsible for managing relationships with multiple clients and ensuring a high level of client satisfaction, service quality, and retention. This is a client/account management role and does not involve people management.

Key Responsibilities
Manage and build strong relationships with multiple client accounts.
Serve as the main point of contact for client concerns, requests, and updates.
Monitor account performance, client satisfaction, and overall account health.
Coordinate with Operations, Recruitment, HR, and other internal teams to address client needs.
Proactively identify and resolve client concerns before they escalate.
Conduct regular client check-ins and provide account updates.
Maintain accurate records of client communications, issues, and action items.
Support client retention and identify opportunities to improve the client experience.
Qualifications
2–3+ years of experience in Customer Success, Account Management, Client Relations, BPO, or Outsourcing.
Proven experience handling multiple clients/accounts at the same time.
Experience working with international clients is highly preferred.
Excellent English communication and client-facing skills.
Strong problem-solving, organization, and follow-up skills.
Ability to manage competing priorities and work independently.
Experience handling client concerns, escalations, and relationship management.
Key Skills

Client Relationship Management | Account Management | Communication | Problem Solving | Conflict Resolution | Multi-Account Management | Client Retention

SKILL REQUIREMENT
Accounting Management Problem Solving Client Relationship Management
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