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TYPE OF WORK
Part Time
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SALARY
6
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HOURS PER WEEK
20
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DATE UPDATED
Mar 25, 2026
Customer Success Manager (CSM)
Company: Cloud9
Position: Part-Time | Remote
Pay: $6 – $8/hr | Paid Weekly via Wise
Location: Work-from-Home
Schedule: Monday – Friday
Hours: 20 hours/week, with potential to transition to full-time based on performance
Experience Level: Mid-Level (3+ years)
About the Role
Cloud9 is looking for a highly organized and strategic Customer Success Manager (CSM) to join our growing team. This role is critical to ensuring our customers achieve success with our platform, stay engaged, and continue to grow with us. You will work closely with our mid-market and enterprise customers, acting as a trusted advisor while proactively preventing churn and driving long-term value.
Key Responsibilities
In this role, you will proactively engage with existing customers to prevent cancellations and improve retention. You will conduct regular check-ins and follow-up calls after onboarding to ensure accounts are running smoothly. You will lead Quarterly Business Reviews (QBRs) with key mid-market and enterprise clients and build and manage a portfolio of high-value accounts. You will also provide strategic guidance to customers to help them maximize product value, handle customer support inquiries professionally, and collaborate with internal teams to resolve issues and improve the overall customer experience. Maintaining detailed records of customer interactions and account status will also be essential.
What We’re Looking For
We are looking for someone with excellent English communication skills, both written and spoken, and at least 3 years of experience in Customer Success, Account Management, or a related role. The ideal candidate is highly organized, able to manage multiple accounts simultaneously, and capable of thinking strategically to identify opportunities and risks within accounts. You should have experience handling customer support and troubleshooting issues, and be comfortable conducting frequent video calls with customers with the camera on. A confident and professional presence when working with mid-market and enterprise clients is essential, along with the ability to build strong relationships and influence customer outcomes.
What to Expect in This Role
You will begin with support training to ensure you can confidently handle customer issues, then gradually transition into managing your own book of business. The role involves a high volume of customer interaction, including calls and video meetings, in a fast-paced environment where customer satisfaction and retention are top priorities. There is also a clear opportunity to move into a full-time role based on strong performance and results.
Why Join Cloud9?
This role offers a flexible part-time schedule with strong growth potential. You’ll work with a growing customer base across mid-market and enterprise segments and have a direct impact on customer retention and company growth. You’ll also be part of a collaborative and supportive team environment with opportunities to grow into senior customer success or account leadership roles.
How to Apply
Click here to apply now:
Select: Customer Success Manager (CSM)
Applications are reviewed immediately — apply today!
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