Platonics LLC

Customer Success Manager

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: TYPE OF WORK

Full Time

: SALARY

110,000-115,000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

Platonics is looking for a highly experienced Customer Success Manager to join one of our partnered clients in the logistics and e-commerce fulfillment industry.

This is a key position requiring someone who brings more than traditional customer service experience. We're looking for a professional with a strong understanding of logistics, warehouse operations, inventory management, and omnichannel e-commerce fulfillment.

If you have extensive hands-on fulfillment experience and enjoy solving problems while delivering an excellent customer experience, we'd love to hear from you!

Key Responsibilities

Serve as a primary point of contact for clients, ensuring a positive experience throughout their fulfillment operations.
Monitor order processing, inventory accuracy, and fulfillment performance across multiple e-commerce platforms.
Identify and resolve discrepancies involving inventory, orders, and warehouse data.
Perform accurate data reconciliation using spreadsheets and relevant management systems.
Coordinate with warehouse and operations teams to address fulfillment concerns and ensure timely resolutions.
Proactively identify potential operational issues and communicate solutions before they affect customers.
Use AI-powered tools to improve efficiency, streamline workflows, and support daily operations.

Required Qualifications

We are specifically looking for candidates with proven, hands-on experience in the following areas:

Logistics and E-commerce Fulfillment: Strong professional experience in logistics, order fulfillment, and warehouse operations.
Amazon FBA, Shopify, and TikTok: Practical experience handling fulfillment operations involving these platforms.
Warehouse Management Systems (WMS): Experience navigating warehouse management software and managing inventory-related processes.
Inventory Management: Strong understanding of inventory tracking, stock accuracy, order discrepancies, and reconciliation.
Omnichannel Fulfillment: Experience coordinating fulfillment operations across multiple sales channels.
Data Reconciliation: Advanced attention to detail and confidence working with spreadsheets to review, compare, and reconcile operational data.
AI Tools: Comfortable using AI-powered tools to improve productivity, accuracy, and workflow efficiency.
Customer Success: Strong communication, relationship management, problem-solving, and customer support skills.
Independent Work: Ability to manage responsibilities with minimal supervision while collaborating effectively with a remote team.

Preferred Qualification:
Previous hands-on experience using ShipHero is a strong advantage.

What We're Looking For

Beyond technical experience, we're looking for someone who:
Takes ownership of problems and follows through until they are resolved.
Understands how fulfillment operations directly affect the customer experience.
Can confidently identify discrepancies and investigate their root causes.
Communicates clearly and professionally with customers and internal teams.
Is highly organized, dependable, and comfortable managing multiple priorities.
Demonstrates sound judgment, initiative, and strong attention to detail.
Can maintain accuracy and deliver high-quality work in a fast-paced environment.

To be considered, please submit both of the following:

1. Updated CV/Resume

Your CV should clearly highlight your relevant logistics, e-commerce fulfillment, warehouse management, inventory management, and customer success experience.

2. Short Audio Introduction

Please record a brief audio introduction in English covering:

Your relevant experience in logistics and e-commerce fulfillment.
Your hands-on experience with Amazon FBA, Shopify, TikTok, and warehouse management systems.
The fulfillment platforms and inventory management tools you've used, including ShipHero if applicable.
Your experience with inventory reconciliation and resolving fulfillment discrepancies.
An example of how you've used AI tools to support or improve your work.

This is a specialized role, and we will be prioritizing applicants who can demonstrate relevant experience with the required platforms, fulfillment processes, and operational responsibilities.

Applicants whose experience is limited to general customer service without direct logistics or fulfillment exposure will not be considered.

Thank you for your interest in joining Platonics! We look forward to reviewing your application and getting to know you.

SKILL REQUIREMENT

Logistics Management Inventory Management Fulfillment

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Platonics LLC

Customer Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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