Customer Success Manager

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: TYPE OF WORK

Full Time

: SALARY

40,000 - 60,000

: HOURS PER WEEK

38

: DATE UPDATED

Jul 17, 2026

JOB OVERVIEW

About Us

Picster is one of the world’s fastest-growing travel photography companies, operating in close to 100 destinations worldwide. We connect travellers with professional photographers to create unforgettable memories in cities across Europe, Asia, the Middle East and beyond.

We’re looking for someone organised, proactive and customer-focused to take ownership of our customer channels and help deliver an outstanding customer experience from enquiry through to review.

About the Role

This is not a traditional customer service role.

You’ll become the owner of several key parts of our business, ensuring customers receive exceptional service while helping maximise bookings, reviews and revenue.

You’ll work closely with our Operations and Post Production teams to ensure every customer has a smooth experience before, during and after their photoshoot.

The working days are yet to be confirmed, but it is likely a Thursday - Monday role, with rest days on Tues and Wed and it will be largely EU working time zone.

Your Responsibilities

Customer Communication

* Manage Airbnb messages and enquiries
* Respond to customer emails
* Assist customers before and after their photoshoots
* Answer questions quickly and professionally
* Resolve issues before they become complaints

Marketplace Management

* Monitor Airbnb listings
* Help optimise listing performance
* Keep calendars and availability accurate
* Ensure all bookings are logged correctly
* Monitor marketplace health and rankings

Booking Administration

* Check every booking has the correct information
* Ensure customer notes are transferred
* Flag proposal shoots and special requests
* Liaise with the Operations team where required

Reviews

* Encourage customers to leave reviews
* Monitor incoming reviews
* Respond to reviews professionally
* Identify trends and recurring customer feedback

Upselling

Help customers choose services that best suit their needs, including:

* Longer photoshoots
* Video add-ons
* Gallery Unlocks
* Additional edited photos
* Proposal enhancements

We don’t believe in pushy sales—we believe in recommending the right experience for each customer.

Reporting

Provide regular reports on:

* Customer enquiries
* Response times
* Reviews
* Airbnb performance
* Common customer questions
* Improvement opportunities

We’re Looking For Someone Who

* Speaks excellent English
* Writes naturally and professionally
* Understands and utilises AI for speedy responses and efficiency
* Is highly organised
* Can manage multiple conversations at once
* Enjoys helping customers
* Is confident making decisions
* Learns quickly
* Pays exceptional attention to detail
* Can work independently without constant supervision

Experience with Airbnb, hospitality, travel, customer support or e-commerce is a strong advantage, but not essential.

You’ll Work With

* Operations Team
* Post Production Team
* Photographers across Europe and beyond
* Company management

What Success Looks Like

Within your first few months you will:

* Keep customer inboxes under control
* Help improve response times
* Increase review collection
* Improve upsell performance
* Reduce customer complaints
* Become the go-to person for marketplace management

Why Join Us?

* Fully remote position
* Friendly international team
* Genuine opportunities for growth
* Training provided
* Work with one of the fastest-growing travel photography businesses in Europe

SKILL REQUIREMENT

Organization Teamwork Multitasking

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Customer Success Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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