Feathery

Customer Success Associate

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: TYPE OF WORK

Full Time

: SALARY

800-1200

: HOURS PER WEEK

50

: DATE UPDATED

Jun 9, 2026

JOB OVERVIEW

Feathery is a fast-growing workflow automation and form-building platform used by some of the leading financial services, insurance, and enterprise companies in North America. We are looking for a Customer Success Associate to help manage and grow our existing client relationships.

This is a fully remote role based in the Philippines, working Eastern Time hours. You will work closely with our Customer Success team to ensure clients are getting the most out of Feathery, renewals are handled on time, and existing accounts are growing. A big part of this role is identifying expansion opportunities and upselling clients into additional features, higher volume tiers, and new use cases — so a commercial mindset is just as important as a service-oriented one.

What you will be doing:
Regular check-ins with existing clients to ensure they are happy and seeing value from the platform
Proactively identifying opportunities to expand client accounts through additional features, upgraded plans, and new use cases
Handling inbound client questions over email, routing technical issues to support and billing questions to the right tea ---------- mber
Joining recurring syncs with clients, taking notes, tracking action items, and following up
Supporting the renewal process with a target of maintaining 90%+ gross revenue retention and 110%+ net revenue retention across the book
Monitoring client health and flagging any accounts that may need additional attention or are at risk of churning
Assisting with onboarding new clients and making sure they get off to a strong start

What we are looking for:
Strong written and verbal English communication skills
Comfortable working Eastern Time hours
Proven experience in a customer success or account management role at a SaaS company, with a track record of upselling and expanding accounts
Commercially minded with the ability to identify and act on growth opportunities within existing clients
Highly organized, detail-oriented, and proactive
Comfortable managing multiple client relationships simultaneously
Bonus: familiarity with tools like HubSpot, Slack, or similar

Why Feathery:
Work with an exciting, fast-growing US-based SaaS company
Fully remote with a collaborative and supportive team
Competitive compensation

SKILL REQUIREMENT

Account Retention Attention to Detail Sales

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Job Post	Reporter	Rank	Reason	Date

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Feathery

Customer Success Associate

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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