Customer Service and Sales Manager

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: TYPE OF WORK

Any

: SALARY

$16,000 - $18,000 USD Annually

: HOURS PER WEEK

40

: DATE UPDATED

Aug 21, 2026

JOB OVERVIEW

Job Title: Customer Service and Sales Manager

Location: Remote

Hours: Monday through Friday, 8 to 5 Central Standard Time. Full Time (40 hours per week.)

Company Overview

Everblue Pond is a US-based online store specializing in pond and lake supplies. We carry a curated selection of high-ticket products ranging from aeration systems and fountains to water treatments and fish feeders, and we take pride in helping our customers find exactly what they need for their pond or lake. Established for 3 years, we are a small, family-owned business built on integrity, strong relationships, and a genuine commitment to our customers, dealers, and vendors.

Role Summary

As our Customer Service and Sales Manager, you are the face of Everblue Pond. You own the customer experience day to day, and you step in on sales when needed, guiding customers through product selection and closing orders by phone. This role blends customer service, sales, and technical know-how. It is best suited for someone who is self-directed, takes ownership of results, and thrives without needing a lot of oversight to perform at a high level.

Primary Responsibilities

-Handle customer service inquiries, troubleshooting, and warranty claims.
-Process orders, fulfillments, and returns through Shopify.
-Support the sales process by phone, providing technical advice and closing orders when needed.
-Develop and maintain relationships with suppliers, HOAs, contractors, and business customers.
-Create and update sales materials and website content as needed.
-Stay current on product knowledge through ongoing training and professional development.

Candidate Requirements

-Demonstrated customer service and sales experience with a track record of closing.
-Highly organized with strong follow-through and attention to detail. Nothing falls through the cracks.
-Strong problem-solving skills and technical aptitude, with the ability to learn and retain product knowledge quickly.
-Highly self-motivated with the ability to manage your time and performance without daily oversight.
-Confident and professional on the phone, comfortable with confrontation, and capable of closing sales.
-Strong judgment and the ability to make good decisions independently.
-Reliable computer and internet connection required.

Compensation

-Base salary of $16,000 to $18,000 USD annually plus performance-based commission (based on monthly sales volume).
-Full-time contractor position (40 hours per week).
-Flexible, remote working environment.
-Paid time off and paid holidays.
-On-the-job product training and opportunities for professional development and growth within the company.

Our Culture

At Everblue Pond, we care about doing right by our customers and our team. We are a small, family-owned business, which means you will always have direct access to leadership, your voice matters, and your contributions are genuinely felt. We move fast, we support each other, and we take pride in building something meaningful together.

Application Process

Please follow these directions to apply for this position. Any applications that do not follow these steps will be immediately disqualified.

1.) Send an email to ----------
2.) The subject line must read: "Customer Service and Sales Manager"
3.) Write one paragraph of 3 lines or less in black font and tell me about yourself.
4.) Write a second paragraph of 3 lines or less in blue size 14 font about why you would be a great fit for this role.
5.) Include your resume as an attachment.

If you are a proactive problem solver with a technical edge and a passion for customer service and sales, we would love to hear from you. Everblue Pond is more than just a business... it is a family committed to excellence, integrity, and our customers. Come be a part of something great.

Job Types: Full-time, Contract

Benefits:

-Flexible schedule
-On-the-job training
-Paid time off
-Work from home

Work Location: Remote

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Customer Service and Sales Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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