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TYPE OF WORK
Full Time
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SALARY
Starts at $5/hour
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HOURS PER WEEK
20
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DATE UPDATED
Sep 17, 2026
We need someone who has an Amazing Communication skill with neutral accent
A company in the home services industry is looking for a reliable, communicative, and highly organized Customer Service and Dispatch Virtual Assistant to join their growing team. This is a fully remote position supporting a fast-paced handyman services business that handles a high volume of customer calls, job scheduling, dispatching, and invoicing on a daily basis.
This role starts at 20 hours per week with the expectation to grow quickly into a full-time 40-hour-per-week position as call and job volume increases. The right candidate may even be considered for full-time hours from the start. You must be available and responsive throughout all scheduled working hours, including during slower periods when active calls or messages may be limited.
This is much more than an answering-the-phones role. You will be helping manage the entire flow of work from the moment a customer reaches out, all the way through job creation, handyman assignment, ongoing communication, and final invoicing.
Schedule: Central Time (CT), 20 hours per week to start, growing quickly to 40 hours per week
Responsibilities
- Answer a high volume of incoming customer calls in a professional, friendly, and clear manner.
- Understand each customer's needs and gather all necessary information about the requested handyman service.
- Follow up with customers through messaging after initial calls when needed.
- Respond to approximately 15 to 20 incoming customer messages and 6 to 13 calls per day, depending on volume.
- Create new jobs in Jobber (job management software) based on incoming calls and customer requests.
- Assign jobs to the appropriate handyman based on availability and job details.
- Review and manage the day's scheduled jobs to keep everything on track.
- Relay messages and job updates back and forth between customers and handymen to keep jobs moving smoothly.
- Coordinate job logistics in situations where the customer is not physically present at the property.
- Follow up with both customers and handymen to ensure all parties have the information they need.
- Learn and manage the invoicing process within Jobber.
- Send invoices to customers once jobs are completed.
- Keep all job information, customer communications, assignments, and invoices accurate and up to date.
Qualifications
- Native-level English speaker with a clear, natural-sounding American accent strongly preferred.
- Excellent phone presence and comfort handling a high volume of inbound calls.
- Strong customer service and written and verbal communication skills.
- Highly organized with the ability to juggle calls, messages, scheduling, dispatching, and administrative tasks simultaneously.
- Comfortable communicating with both customers and field technicians in a calm and professional manner.
- Strong follow-through and attention to detail.
- Able to work independently and stay productive during slower periods without supervision.
- Quick learner who is comfortable picking up new software and processes.
- Solution-oriented mindset when coordinating between customers and field staff.
- Reliable and consistently responsive throughout all scheduled working hours.
- Experience with Jobber is a plus but is not required. Full training will be provided.
- Prior experience in customer service, dispatch, scheduling, or a related field is highly preferred.
Why Join
The company is actively expanding into multiple locations, which means there is significant room for growth in this role. What starts as a part-time position has strong potential to become a long-term full-time opportunity as the business scales. You will receive full training on Jobber and all company-specific processes from day one.
How to Apply
To be considered for this role, please submit the following:
- Updated Resume
- Introduction Audio (Vacaroo is fine)
Applications without both items will not be reviewed. We look forward to hearing from you.
