Customer Service Virtual Assistant

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: TYPE OF WORK

Full Time

: SALARY

$3 - $5

: HOURS PER WEEK

40

: DATE UPDATED

Aug 28, 2026

JOB OVERVIEW

$3–$5 USD/hour
Full Time

**REMOTE | Customer Service | English Speaking | Phone Support | Administrative Support | Appointment Coordination | Manage Client Relations

About the Role
We are looking for an organized, professional Customer Support Virtual Assistant to handle customer communication promptly, respond to new inquiries by phone and email, provide administrative support, and maintain tracking, follow-up, and scheduling.

What You'll Be Doing:

*Respond to client phone calls and emails promptly and professionally
*Follow up on outstanding questions, information, and requests
*Provide routine client updates
*Schedule appointments and meetings
*Maintain accurate notes and records
*Assist with contracts and general administrative tasks
*Keep calendars, deadlines, and follow-up items organized
*Maintain project tracking updates and reports
*Communicate schedule changes or delays when needed

You will be a great fit if you are:

* Excellent spoken and written English
* A friendly, confident, and professional phone manner
* Experienced in customer service, customer support, reception, administration, or a similar role
* Strong organizational skills and attention to detail
* Ability to manage multiple deadlines, follow-ups, and ongoing tasks
* Confidence following up professionally and persistently
* Ability to work independently and recognize when something needs attention
* Comfort learning new software, systems, and workflows

Experience with ClickUp or similar project-management software is preferred but not required. Will train.

Technical Requirements

* Reliable laptop or desktop computer
* Stable high-speed internet connection
* Backup internet source
* Quality headset and microphone for professional customer calls
* Webcam for meetings and training
* Quiet workspace for customer calls

Working Hours & Information

*Monday - Friday
*Typical USA Business hours with some flexibility
*100% Remote
*Weekly meeting check-ins
*Freelance Contract & NDA
*Paid Holidays and time off negotiable

Please apply through OnlineJobs.ph with:

1. Written application:
*Your resume
*Cover letter
2. A 2–3 minute video introduction; you can upload to YouTube and send me the link to view
* In your video, briefly tell us:
**About your customer service, client support, reception, or administrative experience
**Your experience communicating with U.S. clients by phone
**Software experience
**What makes you stand out from other applicants

SKILL REQUIREMENT

Phone Support English Speaking Customer Service

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Customer Service Virtual Assistant

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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