Customer Service & Success Manager for Direct-to-Consumer Apparel Brand

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: TYPE OF WORK

Part Time

: SALARY

Based on experience

: HOURS PER WEEK

20

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

Customer Service & Success Manager for Direct-to-Consumer Apparel Brand

We’re a growing direct-to-consumer apparel brand looking for someone to lead our customer support experience. **We use Richpanel every day**, so experience with the platform is preferred.

You’ll help customers with sizing, product questions, orders, shipping, returns, and exchanges. You’ll follow issues through to resolution and share recurring customer feedback with our team.

**You’d be a great fit if you:**

* Have customer support experience with a direct-to-consumer brand, ideally in apparel.
* Write clearly and warmly, even when handling a difficult issue.
* Stay organized and take ownership of customer problems.
* Can work scheduled hours **within 9:00 a.m.–9:00 p.m. Pacific Time**.
* Have used Richpanel; Shopify experience is also a plus.

**To apply:** Send your résumé, your Pacific Time availability, and a brief example of a challenging customer issue you resolved.

SKILL REQUIREMENT

Email Support Customer Service Customer Relationship Management

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Job Post	Reporter	Rank	Reason	Date

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Customer Service & Success Manager for Direct-to-Consumer Apparel Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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