Customer Service Specialist — E-commerce / Dropshipping (Remote, part-time)

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TYPE OF WORK

Part Time

SALARY

*

HOURS PER WEEK

TBD

DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

About us
We run several dropshipping stores in health and wellness, across multiple international markets. Our supplier ships the orders directly to our customers. Customers email us about their orders, deliveries, products and refunds, and we make sure every one of them gets a quick, correct and friendly answer.

We work a lot with AI to make your job easier: routine emails are handled and prepared for you, so you can focus on the cases that need a human decision.

What you will do

Handle the customer conversations that need a human, with refunds, cancellations, complaints and difficult cases first.
Process refunds and cancellations in Shopify, following clear rules.
Manage chargebacks and PayPal disputes from start to finish. You collect proof of shipping and delivery from our supplier and submit the evidence before the deadline.
Work daily with our dropshipping supplier on shipping, tracking, address corrections and reshipments, and follow up until every open item is closed.
Keep our internal work lists up to date: missing addresses, broken products, customer issues and dispute forms.
Spot patterns, such as a product that keeps arriving damaged or a rule that does not work, and report them so we can improve.

What you bring

At least 2 years of customer service experience in e-commerce, ideally in dropshipping, with refunds, returns and delivery problems.
Excellent written English. Most of the work is email, so every message has to be clear, correct and professional.
Experience with chargebacks or payment disputes (Shopify Payments, PayPal) is a strong plus.
Experience with Shopify, and preferably with Reamaze.
You follow procedures carefully, and when something does not fit the rules, you ask instead of guessing.
Calm and kind with unhappy customers, firm on the rules.
Comfortable working with AI tools.

What we offer

A fully remote position, starting at 2–4 hours per day, with the possibility of more hours later.
A clear handbook and a well-organised system: rules, templates and work lists are all in one place.
A small, international team that communicates on ---------- .

How to apply
Send your CV and a short message in English to. Tell us about one difficult customer case you solved and how you handled it.
Start your message with the word “Bluebird”, so we know you have read this post to the end.

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