Customer Service & Sales Representative | Billing & Admin Support | 3+ Years Experience

Full-Time | Remote | Long-Term Opportunity | U.S. Business Hours

We are looking for an experienced Customer Service & Sales Representative with at least 3 years of professional customer-facing experience.

This is not an entry-level customer service position.

We are looking for a versatile professional who can do more than answer calls.

The ideal candidate has strong customer service experience along with additional experience in areas such as sales, billing, invoicing, collections, appointment scheduling, CRM management, order processing, or administrative support.

You should be able to communicate professionally, solve problems, learn systems quickly, and take ownership of customer issues from beginning to resolution.

WHAT YOU'LL DO

CUSTOMER SERVICE

- Handle inbound customer calls
- Make outbound follow-up calls
- Respond through phone, email, chat, or SMS
- Answer questions regarding products, services, appointments, orders, billing, or accounts
- Resolve customer concerns and complaints
- De-escalate difficult conversations
- Follow up on unresolved customer issues
- Maintain accurate customer records and notes
- Escalate issues appropriately

SALES & LEAD SUPPORT

- Respond to new leads
- Qualify potential customers
- Follow up with prospects
- Explain products or services
- Schedule appointments
- Assist with quotes or estimates
- Recognize upsell or cross-sell opportunities
- Maintain lead and customer information in the CRM

BILLING & INVOICING

- Create or send customer invoices
- Assist customers with billing questions
- Review account information
- Follow up on overdue balances
- Assist with payment collection
- Maintain accurate billing records
- Track payment commitments
- Escalate discrepancies when necessary

SCHEDULING & ADMINISTRATIVE SUPPORT

- Schedule and reschedule appointments
- Maintain calendars
- Update customer records
- Maintain spreadsheets and trackers
- Perform data entry
- Prepare basic reports
- Coordinate between customers and internal teams
- Follow up on outstanding tasks

REQUIRED EXPERIENCE

You must have:

- 3+ years of professional customer service, customer support, sales, or client-facing experience
- Excellent spoken and written English
- Strong phone communication skills
- Experience communicating with U.S. or international customers
- Experience using CRM or customer-management systems
- Strong problem-solving skills
- Excellent organization and attention to detail
- Strong follow-through
- Ability to work independently
- Ability to learn new systems quickly
- Reliable internet and professional remote work setup

In addition to customer service, you should have hands-on experience in at least two of the following:

- Sales
- Lead Follow-Up
- Appointment Setting
- Billing
- Invoicing
- Collections / Accounts Receivable
- Scheduling
- Administrative Support
- CRM Management
- Order Processing

STRONGLY PREFERRED EXPERIENCE

- U.S. Customer Service
- BPO / Call Center
- Inbound or Outbound Sales
- Billing Support
- Accounts Receivable
- Collections
- Invoice Processing
- Appointment Scheduling
- Client Success
- Dispatch
- Administrative Support

Experience with Salesforce, HubSpot, Zendesk, Freshdesk, GoHighLevel, QuickBooks, Stripe, Google Workspace, or similar systems is a plus.

WHO WE'RE LOOKING FOR

You may be a strong candidate if you:

- Sound professional and confident on the phone
- Stay calm with frustrated customers
- Listen carefully before responding
- Can discuss pricing, billing, invoices, or payments professionally
- Recognize sales opportunities during customer conversations
- Follow up without being reminded
- Keep accurate CRM notes
- Can switch between customer service, billing, scheduling, sales, and administrative tasks
- Learn new systems and processes quickly
- Know when to resolve something independently and when to escalate
- Take ownership from beginning to resolution
- Are dependable and accountable

PLEASE DO NOT APPLY IF

- You have less than 3 years of professional customer-facing experience
- You are uncomfortable speaking with customers by phone
- Your experience is limited only to basic chat support
- You have no experience outside basic customer service
- You require constant supervision
- You struggle with spoken or written English

HOW TO APPLY

Start your application with:

CUSTOMER SERVICE – [NUMBER] YEARS

Example:

CUSTOMER SERVICE – 5 YEARS

Then answer these 4 questions:

1. How many years of customer service experience do you have, and what types of customers have you supported?

2. Which of these have you personally handled: sales, billing, invoicing, collections, scheduling, appointment setting, or administrative support?

3. What CRM, customer service, billing, or business software have you used?

4. A frustrated customer says this is the third time they have contacted the company about the same unresolved issue. How would you handle the situation?

Please attach your updated resume.

We will prioritize candidates with 3+ years of experience, excellent communication, strong customer-service judgment, and hands-on experience beyond basic customer support.