Customer Service Representative for Manufacturing Kitchen Equipment

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: TYPE OF WORK

Full Time

: SALARY

PHP 30,000 - 35,000

: HOURS PER WEEK

40

: DATE UPDATED

Aug 5, 2026

JOB OVERVIEW

About the Client
Our client is a reputable U.S.-based company in the commercial foodservice industry, providing comprehensive solutions for commercial kitchen projects. They work with restaurants, hotels, healthcare facilities, educational institutions, and other foodservice businesses by offering commercial kitchen design, equipment procurement, project coordination, installation support, and ongoing customer service. Their goal is to deliver high-quality solutions and exceptional customer experiences throughout every stage of a client's project.

About the Role
We are looking for a proactive, organized, and customer-focused Customer Service Representative to join our client's growing team. In this role, you will be the primary point of contact for customers, ensuring a seamless experience from the initial order through project completion. You will work closely with multiple internal teams to provide timely updates, resolve inquiries, and build lasting customer relationships.

Key Responsibilities
• Respond promptly to customer inquiries via phone, email, and other communication channels.
• Provide accurate updates regarding products, orders, project progress, lead times, and delivery schedules.
• Coordinate with the Sales, Project Management, Operations, and Production teams to ensure customers receive timely and accurate information.
• Process customer orders and assist in scheduling deliveries or service requests.
• Resolve customer concerns professionally and escalate complex issues when necessary.
• Maintain accurate customer records, order information, and communication notes in CRM and internal systems.
• Follow up with customers to ensure satisfaction throughout the project lifecycle.
• Assist with administrative tasks and other customer service duties as assigned.
• Build strong relationships by delivering responsive, knowledgeable, and solution-oriented support.

Qualifications
• Previous experience as a Customer Service Representative supporting businesses in the commercial foodservice industry or kitchen manufacturing.
• Experience working with companies involved in the manufacturing, distribution, design, supply, or installation of commercial kitchen equipment, preferably serving the U.S. market.
• Strong knowledge of commercial kitchen equipment, foodservice operations, or commercial kitchen project workflows is highly preferred.
• Excellent written and verbal English communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and CRM systems.
• Able to work independently in a remote environment while collaborating effectively with cross-functional teams.
• Detail-oriented, proactive, and committed to delivering exceptional customer service.

HOW TO APPLY: IMPORTANT!!
1. Please describe your experience working in the commercial foodservice industry. Include the products or services they offered, and your role within the organization.
2. Tell us about your experience supporting a company involved in the manufacturing, distribution, supply, design, or installation of commercial kitchen equipment. What products or services did the company provide, and what were your responsibilities?
3. Which commercial kitchen equipment or foodservice products are you most familiar with? Please provide specific examples based on your previous work experience.
4. What CRM systems, order management software, or other tools have you used to manage customer records, orders, or projects?
5. Kindly give us an accessible link to your updated resume / cv.

SKILL REQUIREMENT

Customer Support Management Project Management Customer Service

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Customer Service Representative for Manufacturing Kitchen Equipment

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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