Customer Service Representative – Women's Fashion Dropshipping (Growth Role, long term)

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: TYPE OF WORK

Full Time

: SALARY

3

: HOURS PER WEEK

40

: DATE UPDATED

Apr 14, 2026

JOB OVERVIEW

We are a fast growing women's fashion dropshipping brand and are looking for a high-level Customer Service Representative who can take ownership, think independently, and grow with the business. This is not a basic "reply to emails" role. We're looking for someone who understands fashion dropshipping, customer psychology, and long term brand building.

Key Responsibilities:
- Handle customer support emails professionally and efficiently
- Manage refunds, returns, and order issues including executing refund funnels
- Perform strong follow ups until each case is fully resolved
- Use email labels and internal systems to stay organized
- Identify recurring issues and suggest improvements
- Communicate clearly with the team and provide daily updates

Requirements (MUST-HAVES)
- Proven experience with fashion dropshipping stores -- this is a hard requirement. If you do not have direct experience with - fashion dropshipping, your application will not be considered.
- Experience with refund funnels (required)
- Experience with Reamaze
- Available 7 days per week -- we are a fast-moving operation and need someone who is not afraid of big hours
- Strong written English
- Ability to think outside the box and solve problems independently
- Organized, detail oriented, and reliable
- Comfortable handling high email volume in a fast-growing store
- Experience using email labels and structured inbox management
- Able to work with AI

What We're Looking For
- A natural leader who wants to grow into a senior role within the company
- An A player mindset (ownership, accountability, consistency)
- Someone who goes beyond and delivers quality work every day
- Someone who understands that great customer service builds long-term trust
- Wants to grow long term with a scaling brand

Interview Process
- First interviews: April 15
- Second interviews + onboarding: April 16 (if you move forward, we hit the ground running immediately)

To confirm you've read this post at least halfway, please start your application with the word "Blueberry". Additionally, include a short explanation of what a refund funnel is, why fashion dropshipping stores use it, and how you have applied it. Applications missing either of these will not be considered.

Why Join Us
- Fast growing fashion brand
- Long term opportunity
- Room to grow into a senior or lead role
- Work with a team that values quality and initiative

SKILL REQUIREMENT

Shopify Ecommerce Customer Service

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Customer Service Representative – Women's Fashion Dropshipping (Growth Role, long term)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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