Customer Service Representative Tier 2 (Ecommerce | Escalations Specialist | Remote)

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: TYPE OF WORK

Full Time

: SALARY

$5-$6/hour

: HOURS PER WEEK

40

: DATE UPDATED

Mar 25, 2026

JOB OVERVIEW

About the Role
We’re looking for a reliable and experienced Customer Service Representative who wants a long-term, stable role with a growing team.

You’ll be trusted to handle escalations independently, make decisions, and take ownership of customer issues from start to finish.

If you are confident, resourceful, and experienced in ecommerce customer support—and you don’t need constant supervision—this role is for you.

What You’ll Do
- Handle customer support via email, chat, and occasional calls
- Take full ownership of escalated and sensitive customer cases
- Review and approve requests from Tier 1 CSRs (refunds, replacements, exceptions, etc.)
- Support Tier 1 agents by providing guidance on complex cases
- De-escalate difficult situations and provide clear, professional resolutions
- Keep accurate records of all customer interactions
- Create and update SOPs for new or recurring customer concerns
- Identify and flag recurring issues, and recommend process improvements
- Collaborate with operations, fulfillment, and other departments to resolve root issues

Requirements
- 2+ years experience in ecommerce or marketplace customer support
- Strong experience handling customer escalations independently
- Experience managing or leading a team
- Excellent written and spoken English
- Confident, decisive, and solution-oriented
- Resourceful and able to figure things out on your own
- Calm under pressure and professional with difficult customers
- Available full-time during US Eastern Time business hours

Who We’re Looking For
- Someone who wants a long-term job (not short-term or part-time)
- Someone who takes ownership and doesn’t wait to be told what to do
- A strong communicator who can think on their feet
- A team player who can also work independently

Benefits
- 100% Remote Work
- Welcome package
- Paid Time Off (PTO)
- HMO
- KPI-based bonuses

How to Apply (IMPORTANT)
Apply using this link: ----------

We do NOT check messages here on OnlineJobs.ph. Only applicants who complete the form will be reviewed.

SKILL REQUIREMENT

Email Support Phone Support Customer Service

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Job Post	Reporter	Rank	Reason	Date

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Customer Service Representative Tier 2 (Ecommerce | Escalations Specialist | Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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