Customer Service Representative (Remote, Full-Time) – E-commerce Fashion Brand

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: TYPE OF WORK

Full Time

: SALARY

$4/hour

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 9, 2026

JOB OVERVIEW

About the role
We're a fast-growing online fashion brand looking for a customer service rep who genuinely cares about getting it right for every customer. You'll handle our customer emails, solve order issues, and make sure people walk away feeling heard, even when something went wrong.

This isn't a "close as many tickets as possible" job. You'll follow our SOPs for common situations, and when something doesn't fit the script, we trust you to write a clear, kind, on-brand reply.

What you'll do

Answer customer emails in Reamaze
Look up orders, process refunds, and handle returns in Shopify
Follow our SOPs, and use good judgment when a situation isn't covered
Stay in touch with the team daily via Slack
Let us know when you notice the same issue coming up again and again

Must-haves (please don't apply without these)

At least 1 year of hands-on customer service experience in e-commerce
Real experience using Reamaze
Hands-on experience with Shopify (orders, refunds, customer profiles)
Excellent written English: clear, professional, and warm
Comfortable communicating in Slack every day and work in excel sheets
Able to work independently once you know our SOPs
Available during Canadian/US business hours (ET or PT)

Nice to have

Experience working in a remote team
Experience with Reamaze macros or saved replies

What we offer

A stable full-time role with reliable monthly pay
100% remote work
A team that values good judgment over ticket quotas

How to apply
Use the subject line "CS READY1206 – [Your Name]" and include:

A short paragraph (5–7 sentences) about your experience with Shopify and Reamaze specifically
Your written reply to this scenario: "A customer says their order arrived damaged and they're very frustrated. The order isn't covered by our return policy, but you have discretion."
Your timezone and available working hours

Applications without the scenario reply or the correct subject line won't be reviewed. This is the best way for us to see how you think and write.

SKILL REQUIREMENT

Shopify Microsoft Excel Communication

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Customer Service Representative (Remote, Full-Time) – E-commerce Fashion Brand

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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