Eureka Ergonomic

Customer Service Representative II

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: TYPE OF WORK

Full Time

: SALARY

Php 35000/month

: HOURS PER WEEK

40

: DATE UPDATED

Jun 30, 2026

JOB OVERVIEW

Customer Service Representative (Remote – Full-Time)

Company: Eureka, LLC (via Designa)

Salary: ? 30,000 - ? 40,000 (DOE) + Performance Reviews & Increases

About Eureka, LLC

At Eureka, LLC, we design and deliver innovative products that improve the way people live and work. Through our two brands—Eureka Ergonomic and Eureka Modular—we serve customers across the United States with high-quality, functional, and thoughtfully engineered solutions.

Eureka Ergonomic specializes in ergonomic office furniture, including standing desks, gaming desks, office chairs, and workspace accessories designed to improve comfort, productivity, and well-being.

Eureka Modular designs modular partition wall systems for Accessory Dwelling Units (ADUs) and flexible interior construction projects, providing efficient, durable, and easy-to-install wall solutions for residential and commercial spaces.

Our products are sold through Amazon, our own eCommerce websites, and other online marketplaces. We are committed to delivering excellent products and exceptional customer service at every stage of the customer journey.

Position Overview

As a Customer Service Representative, you will be responsible for managing customer communication across email, chat, phone, Amazon, and ticketing systems. You will assist customers with orders, troubleshooting, warranty claims, returns, and general product support.

Responsibilities
Respond to customer inquiries via email, Zendesk, live chat, Amazon messages, and product reviews
Handle inbound phone calls professionally during business hours
Process orders, refunds, returns, exchanges, and replacements
Assist customers with product setup, troubleshooting, and general support
Maintain accurate records of all customer interactions in Zendesk and internal systems
Coordinate with warehouse and operations teams to resolve customer issues
Deliver timely, professional, and high-quality customer service at all times.

This includes, but is not limited to: handling, transport, packaging, shipping fees, and customs duties
Qualifications
Required
2+ years of customer service experience
Excellent English communication skills (spoken and written)
Experience with Amazon Seller Central
Experience using Zendesk or similar CRM tools
Experience with ERP systems
Strong attention to detail
Ability to multitask in a fast-paced environment
Reliable high-speed internet (50 Mbps minimum)
Quiet home office suitable for phone support
Video Introduction Requirement (English Fluency Assessment)

To evaluate communication skills, pronunciation, and customer interaction ability, all applicants must submit a short video.

???? Reading Passage

“Thank you for considering me for this Customer Service Representative position. I have experience working in customer support roles where I handled emails, live chat, and phone calls. I enjoy helping customers solve problems and ensuring they have a positive experience. I am familiar with tools such as Zendesk, Amazon Seller Central, and ERP systems. I am detail-oriented, responsible, and able to work independently in a remote environment. I am excited about the opportunity to join your team and contribute to excellent customer service.”

???? After Reading, Please Answer:

Describe your customer service experience
What systems or tools have you used (Zendesk, Amazon, ERP, etc.)?
Why do you want to work with Eureka, LLC?
What makes you a strong fit for this role?

???? Instructions

Speak clearly and naturally (do not memorize word-for-word)
Record in a quiet environment
Video length: 1–3 minutes
Upload via Google Drive or unlisted YouTube link

What We Offer

?35,000–?45,000/month (DOE)
Performance-based reviews and salary increases
Long-term stable employment
Career growth opportunities
Supportive remote team environment

Work Schedule

Full-time (40 hours/week)
U.S. business hours: Monday–Friday, 8:00 AM – 6:00 PM PST
Overtime and holiday coverage may be required as needed
Remote position
The Ideal Candidate

We are looking for someone who is:

Friendly and professional
Patient and empathetic
Highly organized and detail-oriented
Dependable and self-motivated
Comfortable working independently
Committed to excellent customer service
How to Apply

Please submit:

Updated resume
Video introduction (required)
Experience summary (Amazon, Zendesk, ERP, phone support)
Internet speed test result
Expected salary
Start your application with "Eureka Excellence"

We look forward to finding someone who will grow with our team and help deliver outstanding customer experiences.

SKILL REQUIREMENT

Zendesk Amazon B2B

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Eureka Ergonomic

Customer Service Representative II

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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