Eureka Ergonomic

Customer Service Representative II

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

Php 35000/month

: HOURS PER WEEK

40

: DATE UPDATED

Jun 30, 2026

JOB OVERVIEW

Customer Service Representative (Remote – Full-Time)

Company: Eureka, LLC (via Designa)

Salary: ? 30,000 - ? 40,000 (DOE) + Performance Reviews & Increases

About Eureka, LLC

At Eureka, LLC, we design and deliver innovative products that improve the way people live and work. Through our two brands—Eureka Ergonomic and Eureka Modular—we serve customers across the United States with high-quality, functional, and thoughtfully engineered solutions.

Eureka Ergonomic specializes in ergonomic office furniture, including standing desks, gaming desks, office chairs, and workspace accessories designed to improve comfort, productivity, and well-being.

Eureka Modular designs modular partition wall systems for Accessory Dwelling Units (ADUs) and flexible interior construction projects, providing efficient, durable, and easy-to-install wall solutions for residential and commercial spaces.

Our products are sold through Amazon, our own eCommerce websites, and other online marketplaces. We are committed to delivering excellent products and exceptional customer service at every stage of the customer journey.

Position Overview

As a Customer Service Representative, you will be responsible for managing customer communication across email, chat, phone, Amazon, and ticketing systems. You will assist customers with orders, troubleshooting, warranty claims, returns, and general product support.

Responsibilities
Respond to customer inquiries via email, Zendesk, live chat, Amazon messages, and product reviews
Handle inbound phone calls professionally during business hours
Process orders, refunds, returns, exchanges, and replacements
Assist customers with product setup, troubleshooting, and general support
Maintain accurate records of all customer interactions in Zendesk and internal systems
Coordinate with warehouse and operations teams to resolve customer issues
Deliver timely, professional, and high-quality customer service at all times.

This includes, but is not limited to: handling, transport, packaging, shipping fees, and customs duties
Qualifications
Required
2+ years of customer service experience
Excellent English communication skills (spoken and written)
Experience with Amazon Seller Central
Experience using Zendesk or similar CRM tools
Experience with ERP systems
Strong attention to detail
Ability to multitask in a fast-paced environment
Reliable high-speed internet (50 Mbps minimum)
Quiet home office suitable for phone support
Video Introduction Requirement (English Fluency Assessment)

To evaluate communication skills, pronunciation, and customer interaction ability, all applicants must submit a short video.

???? Reading Passage

“Thank you for considering me for this Customer Service Representative position. I have experience working in customer support roles where I handled emails, live chat, and phone calls. I enjoy helping customers solve problems and ensuring they have a positive experience. I am familiar with tools such as Zendesk, Amazon Seller Central, and ERP systems. I am detail-oriented, responsible, and able to work independently in a remote environment. I am excited about the opportunity to join your team and contribute to excellent customer service.”

???? After Reading, Please Answer:

Describe your customer service experience
What systems or tools have you used (Zendesk, Amazon, ERP, etc.)?
Why do you want to work with Eureka, LLC?
What makes you a strong fit for this role?

???? Instructions

Speak clearly and naturally (do not memorize word-for-word)
Record in a quiet environment
Video length: 1–3 minutes
Upload via Google Drive or unlisted YouTube link

What We Offer

?35,000–?45,000/month (DOE)
Performance-based reviews and salary increases
Long-term stable employment
Career growth opportunities
Supportive remote team environment

Work Schedule

Full-time (40 hours/week)
U.S. business hours: Monday–Friday, 8:00 AM – 6:00 PM PST
Overtime and holiday coverage may be required as needed
Remote position
The Ideal Candidate

We are looking for someone who is:

Friendly and professional
Patient and empathetic
Highly organized and detail-oriented
Dependable and self-motivated
Comfortable working independently
Committed to excellent customer service
How to Apply

Please submit:

Updated resume
Video introduction (required)
Experience summary (Amazon, Zendesk, ERP, phone support)
Internet speed test result
Expected salary
Start your application with "Eureka Excellence"

We look forward to finding someone who will grow with our team and help deliver outstanding customer experiences.

SKILL REQUIREMENT

Zendesk Amazon B2B

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0232
Total Execution Time	0.0252

GET DATA

No GET data exists

MEMORY USAGE

1,524,416 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Service-Representative-II-1679595

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0145 seconds) (Hide)

0.0003	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1679595 LIMIT 1
0.0010	SELECT * FROM `employers` WHERE `employer_id` = 548585 LIMIT 1
0.0022	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1679595 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-09-21',ej.date_added) duration_days, DATEDIFF('2026-09-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-09-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1679595'
0.0008	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1679595
0.0009	UPDATE employer_jobs SET hit_counts = '*Jun-30-2026=873Jul-01-2026=470Jul-02-2026=169Jul-03-2026=77Jul-04-2026=60Jul-05-2026=52Jul-06-2026=67Jul-07-2026=41Jul-08-2026=19Jul-09-2026=26Jul-10-2026=12Jul-11-2026=13Jul-12-2026=12Jul-13-2026=12Jul-14-2026=21Jul-15-2026=14Jul-16-2026=14Jul-17-2026=9Jul-18-2026=3Jul-19-2026=11Jul-20-2026=15Jul-21-2026=1Jul-22-2026=18Jul-23-2026=23Jul-24-2026=26Jul-25-2026=20Jul-26-2026=15Jul-27-2026=26Jul-28-2026=24Jul-29-2026=18Jul-30-2026=13Jul-31-2026=17Aug-01-2026=18Aug-02-2026=15Aug-03-2026=14Aug-04-2026=19Aug-05-2026=17Aug-06-2026=10Aug-07-2026=16Aug-08-2026=24Aug-09-2026=26Aug-10-2026=23Aug-11-2026=30Aug-12-2026=30Aug-13-2026=23Aug-14-2026=23Aug-15-2026=28Aug-16-2026=24Aug-17-2026=25Aug-18-2026=25Aug-19-2026=28Aug-20-2026=25Aug-21-2026=27Aug-22-2026=20Aug-23-2026=21Aug-24-2026=25Aug-25-2026=27Aug-26-2026=27Aug-27-2026=9Aug-28-2026=6Aug-29-2026=2Aug-30-2026=1Aug-31-2026=5Sep-01-2026=5Sep-02-2026=2Sep-03-2026=8Sep-04-2026=4Sep-06-2026=3Sep-07-2026=6Sep-08-2026=2Sep-09-2026=1Sep-10-2026=3Sep-11-2026=5Sep-12-2026=4Sep-13-2026=1Sep-14-2026=1Sep-15-2026=5Sep-16-2026=2Sep-17-2026=4Sep-18-2026=2Sep-19-2026=1*Sep-21-2026=1' WHERE job_id= '1679595'
0.0007	`UPDATE employer_jobs SET monthly_hits = '*Jun-2026=873Jul-2026=1318Aug-2026=613*Sep-2026=60' WHERE job_id= '1679595'`
0.0012	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1679595' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1679595
0.0052	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '548585' AND `date_added` >= '2022-06-08'
0.0004	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1790008929
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Service-Representative-II-1679595
csrf-token	1a88d0381d1aaf20c02f5c52e358dd93
job_search_keyword

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.179
HTTP_DNT

Eureka Ergonomic

Customer Service Representative II

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?