Customer Service Representative – Fluent in English

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TYPE OF WORK

Full Time

SALARY

500

HOURS PER WEEK

40

DATE UPDATED

Sep 5, 2026

JOB OVERVIEW

Customer Service Representative – Fluent in English

We are hiring an experienced Customer Service Representative for a construction company.

Position Details:

$2–$4 USD per hour, depending on experience
40 hours per week
Must be available to work during U.S. Eastern Time
This is a freelance independent contractor position
This position reports directly to the Office Manager, who will assign and oversee daily tasks

Requirements:

-Advanced English proficiency is required
-Excellent speaking, writing, listening, and comprehension skills
-Previous customer service and data entry experience
-Professional phone and email communication
-Experience with Google Workspace, Gmail, Google Voice, Google Calendar, and Google Sheets
-Proficiency in Microsoft Excel and Word
-Strong organizational and data entry skills
-Must be organized, self-motivated, and proactive
-Reliable internet connection, computer, and quiet workspace
-Ability to work independently, follow instructions, and collaborate with other departments
-Construction industry experience is preferred

Responsibilities:

-Answer and make customer calls
-Maintain an accurate daily call log
-Follow up with customers
-Respond to emails and customer inquiries
-Schedule and confirm appointments
-Perform data entry and keep information accurate and up to date
-Maintain customer records in company platforms
-Create and organize photo files and folders
-Prepare and submit required reports
-Provide administrative support to the Office Manager
-Collaborate with team members from other departments
-Assist with other duties as assigned

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