Customer Service Representative, Ecommerce and Shopify

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: TYPE OF WORK

Full Time

: SALARY

Negotiable

: HOURS PER WEEK

40

: DATE UPDATED

Oct 3, 2026

JOB OVERVIEW

Please read the full post before applying.

ABOUT THE ROLE

We are a fast-growing health, beauty, and wellness ecommerce company looking for an additional Customer Service Representative.

This is a long-term, full-time remote position. You will assist customers across our ecommerce stores, handle order-related questions, respond to emails and messages, and help keep customer cases organized and resolved.

We are looking for someone reliable, accountable, detail-oriented, and comfortable working independently while following established SOPs.

WHAT YOU WILL DO

- Respond to customer emails and messages professionally and on time.
- Assist customers with tracking, delivery, order changes, refunds, and other order-related concerns.
- Review Shopify order details and keep customer information accurate.
- Respond to Facebook comments and messages when assigned.
- Identify recurring customer issues and escalate cases that require management support.
- Help prevent and resolve disputes or chargebacks when needed.
- Follow company SOPs and maintain organized case records.
- Use AI tools such as ChatGPT to improve productivity and communication while checking all responses for accuracy.

QUALIFICATIONS

- At least one year of customer service experience. Ecommerce experience is preferred.
- Experience using Shopify or a similar ecommerce platform.
- Excellent written English and clear communication skills.
- Familiarity with AI tools such as ChatGPT.
- Strong organizational and multitasking skills.
- Basic experience managing Facebook comments or messages is an advantage.

PERSONAL QUALITIES

- Accountable and takes ownership of assigned tasks.
- Reliable, with consistent attendance and punctuality.
- Detail-oriented and able to follow SOPs accurately.
- Able to work independently and as part of a team.
- Willing to learn and adapt in a fast-paced environment.

NICE TO HAVE

- Experience handling customer disputes or chargebacks.
- Previous ecommerce customer-support experience.
- Experience supporting health, beauty, or wellness products.

HOW TO APPLY

Start your message with the word SUPPORT so we know you read the complete job post.

Please answer the following questions clearly:

1. How many years of customer service experience do you have? Was any of it in ecommerce?
2. Have you used Shopify or a similar ecommerce platform? What tasks did you handle?
3. Have you handled tracking, delivery, refunds, disputes, or chargebacks? Please give a specific example.
4. Have you managed Facebook comments or messages for a brand?
5. Which AI tools have you used, and how have they improved your work?
6. How do you stay organized when handling multiple customer cases?
7. Are you available for full-time, long-term work under a flexible schedule?
8. What is your earliest possible start date?
9. What is your expected monthly salary in USD?
10. Please include a link to your CV.

We review applications that follow the instructions and are looking for someone who can start soon.

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Customer Service Representative, Ecommerce and Shopify

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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