Customer Service Representative (E-commerce)

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: TYPE OF WORK

Full Time

: SALARY

$300 - $500 a month

: HOURS PER WEEK

40

: DATE UPDATED

Jul 31, 2026

JOB OVERVIEW

About us

We run two fast-growing furniture webshops on Shopify in the Netherlands and in Germany. Together we process thousands of orders per month, and our customer service volume is growing with us. You'll join our existing customer service colleague as the second member of the support team.

What you'll do

- Answer customer emails and tickets for both stores (Dutch and German customers) — you'll use AI translation tools to communicate flawlessly in both languages
- Handle order questions: delivery status, changes, cancellations, and returns
- Process refunds, replacements, and order edits directly in Shopify
- Coordinate with our logistics partners on shipping issues and damaged deliveries
- Keep customers proactively informed when something goes wrong with their order
- Flag recurring problems (product issues, delivery complaints) to the team so we can fix root causes

What we're looking for

Must-haves:

- 2+ years of customer service experience for an e-commerce store
- Hands-on experience with Shopify (orders, refunds, customer profiles)
- Excellent written English and proven experience using translation tools professionally for non-English support (Dutch/German is a big plus, but not required)
- Available full-time during European business hours (CET)
- Stable internet connection and a quiet workspace
- You work accurately, stay friendly under pressure, and follow through until a customer's problem is actually solved

Nice-to-haves:

- Experience with Dutch or German customers
- Experience in furniture, home & living, or other high-AOV products

What we offer

- $300–500/month depending on experience, paid via Wise
- Full-time, long-term position with a stable, profitable company
- Direct onboarding by our current customer service colleague — clear processes and templates are already in place
- A small, no-nonsense team where your input is heard

How to apply

Send us a short message with:

1. Your customer service and Shopify experience (be specific: which store, what volume, which tasks)
2. Your experience supporting customers in a language you don't speak natively (if any)
3. Your expected monthly salary
4. Start with the word **"SOFA"** so we know you read the full post

We keep the process simple: a short interview, a small practical test (handling a few sample tickets), and a quick final call. You can start soon.

SKILL REQUIREMENT

Shopify Customer Support

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Customer Service Representative (E-commerce)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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