Customer Service Representative / Dispatcher (Home Services – Electrical)

Customer Service Representative / Dispatcher (Home Services – Electrical)

Company: Mister Sparky Electric
Position: Customer Service Representative / Dispatcher
Location: Remote (Philippines)
Employment Type: Full-Time
Schedule: US Business Hours (Eastern Time)
Salary: Competitive + Performance Bonuses

Join Our Team as a Customer Service Representative with Dispatching Experience

Mister Sparky is a professional residential electrical service company serving homeowners. We pride ourselves on fast service, professional technicians, and exceptional customer care.

We are looking for a reliable, proactive, and organized Virtual Assistant to serve as our Customer Service Representative (CSR) and Dispatcher.

This role is critical to the success of our daily operations. You will be the first point of contact for homeowners calling for electrical services and the central coordinator for dispatching technicians to jobs.

If you enjoy helping customers, solving problems, and managing schedules in a fast-paced environment, this role may be perfect for you.

Key Responsibilities

Customer Service

Answer incoming phone calls from homeowners needing electrical service
- Respond to customer inquiries via phone, email, and text
- Provide friendly, professional communication with every customer
- Book service appointments and enter job details accurately into scheduling software
- Confirm appointments and provide arrival time updates to customers

Dispatching

- Dispatch electricians based on location, skillset, and job priority
- Monitor technician routes and adjust schedules to maximize efficiency
- Maintain clear communication with field technicians throughout the day
- Ensure technicians arrive on time and jobs stay on schedule
- Assist technicians with job information, customer details, and updates

Customer Experience

- Follow up with customers after service appointments
- Ensure customer satisfaction and gather feedback
- Help resolve customer concerns professionally
- Escalate service issues to management when necessary

Administrative Support

- Maintain accurate customer records in the CRM
- Update job notes and service tickets
- Confirm job completion
- Assist with collecting payments and invoicing when required
- Help maintain an organized dispatch board and technician schedule

Required Qualifications

- Minimum 2 years experience as a CSR or dispatcher
- Experience working with home service companies (HVAC, plumbing, electrical, appliance repair, etc.) is strongly preferred
- Strong English communication skills (spoken and written)
- Experience with dispatching or CRM software such as:
- ServiceTitan
- Housecall Pro
- Jobber
- FieldEdge
- Service Fusion
- or similar
- Ability to multitask and prioritize tasks efficiently
- Strong attention to detail
- Comfortable working in a fast-paced environment
- Reliable internet connection and quiet work environment
- Strong computer skills and ability to learn new software quickly

Preferred Skills

- Experience working with U.S. home service companies
- Familiarity with dispatch boards and route optimization
- Understanding of basic residential electrical services
- Experience with sales or upselling service upgrades
- Bilingual (English/Spanish) is a plus but not required
- Experience with Google Workspace, Slack, or CRM systems

Equipment Requirements

- Reliable high-speed internet connection
- Quiet workspace suitable for taking calls
- Computer with minimum 8GB RAM
- Noise-canceling headset
- Backup internet or power is a plus

Work Schedule

- Full-Time
- Monday – Friday
- US Eastern Time Business Hours
- Occasional weekend coverage may be requested

Compensation

- Competitive salary based on experience
- Performance bonuses
- Long-term position with opportunity for growth

We value loyal, dependable tea ---------- mbers and are looking for someone who wants to grow with our company.

Why Work With Us

- Stable long-term position
- Friendly and professional team
- Clear systems and processes
- Opportunity to grow with a rapidly expanding company
- Supportive leadership that values remote tea ---------- mbers

How to Apply

To apply, please include the following:

1. A short introduction about yourself
2. Your previous experience with dispatching or customer service
3. The dispatch or CRM software you have used
4. Your internet speed test results
5. A short voice recording introducing yourself (1–2 minutes)

Important:

Please include the phrase “Power On Dispatcher” at the top of your application so we know you read this entire job posting.

Applications without this phrase may not be considered.
Additional Screening Questions

Please answer these in your application:

1. What dispatching or scheduling software have you used before?
2. Have you worked with a U.S. home services company? If yes, which industry?
3. How many technicians have you dispatched at the same time?
4. How do you handle an angry customer?
5. What would you do if two technicians are late for their next appointments?

Ideal Candidate Traits

The ideal candidate is:

- Organized
- Calm under pressure
- Friendly and customer-focused
- Detail oriented
- Reliable
- Tech savvy
- Able to think quickly and solve problems

About Mister Sparky

Mister Sparky is a trusted residential electrical service company focused on delivering safe, reliable, and professional electrical services to homeowners.

Our mission is simple:

Provide exceptional service and treat every customer like family.