Customer Service Representative (CSR) – Personal & Commercial Lines Insurance

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TYPE OF WORK

Full Time

SALARY

$4

HOURS PER WEEK

40

DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

Position: Account Customer Service Representative (ACSR) – Personal & Commercial Lines
Work Arrangement: Remote
Employment Type: Full-Time
Schedule: Monday–Friday

Job Overview
We are seeking an experienced Account Customer Service Representative (ACSR) with a background in either Personal Lines or Commercial Lines insurance to support our growing insurance agency. In this role, you will serve as a primary point of contact for clients, handling inbound calls, responding to policy-related inquiries, processing service requests, and maintaining accurate client records.

The ideal candidate has a solid understanding of insurance servicing, excellent communication skills, and the ability to provide reliable, professional support while helping ensure smooth day-to-day agency operations. This is a long-term career opportunity for someone looking to grow with a supportive and expanding team.

What You'll Do
Handle inbound calls and respond to client inquiries regarding personal and commercial insurance policies.
Assist clients with policy changes, renewals, certificates of insurance, proof of coverage, and other service requests.
Update and maintain accurate client information, policy details, and documentation in the agency's systems.
Coordinate with insurance carriers and internal teams to address client requests and resolve issues.
Follow up on pending requests, outstanding documents, and client concerns.
Support the account management team with administrative tasks and daily servicing activities.
Ensure client interactions and transactions are properly documented.
Deliver professional, timely, and customer-focused service to maintain strong client relationships.
Assist with insurance quotations, policy renewals, claims processing, endorsements, and other routine policy servicing tasks.
Perform other duties as assigned.

Requirements
At least 3 years of experience in customer service or account servicing within the insurance industry.
Hands-on experience with both Personal Lines and Commercial Lines insurance.
Familiarity with insurance policies, endorsements, renewals, certificates of insurance, and general policy servicing.
Strong verbal and written English communication skills.
Excellent organizational skills, attention to detail, and follow-through.
Ability to work independently and manage multiple client requests.
Willingness to work during US business hours (Eastern Time).
Experience with insurance agency management systems or CRMs is an advantage.

Technical and Work-from-Home Requirements
Reliable internet connection with speeds of at least 100 Mbps, using a LAN cable, and a backup internet plan.
A quiet, distraction-free workspace.
A noise-canceling headset.
A backup power source.
At least two monitors.
A backup computer available for daily work needs.
(If the setup is borrowed, shared, or not available for daily independent use, the application process will end. Please apply only if this setup is already available for your regular work use.)

Benefits & Perks
Pay is every 2 weeks
Paid US holidays (available after 6 months period)
Paid Time Off (available after 6 months period)
Hands-on training and clear processes
Long-term stability with a growing US insurance agency
Fixed weekends off
Early out every Friday
Work Life Balance
Opportunity for bonuses
Permanent Work From Home
Competitive salary
Opportunities for career growth and professional development.
A positive, supportive and collaborative work environment.

>>> After applying, you’ll be guided to complete a short assessment.
Only applicants who complete the assessment will be considered.

? HOW TO APPLY

IMPORTANT APPLICATION INSTRUCTION

To show us that you read the entire job posting, please begin your application with:

“I AM YOUR NEXT ACSR!”

Applications that do not follow this instruction may not be considered.

We are looking for someone who wants a long-term opportunity, not just a job. If you're creative, proactive, reliable, and ready to help us grow, we'd love to hear from you!

SKILL REQUIREMENT
Customer Support Underwriting Applied Epic
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