Customer Service Representative

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: TYPE OF WORK

Part Time

: SALARY

4-7 USD

: HOURS PER WEEK

22

: DATE UPDATED

Aug 30, 2026

JOB OVERVIEW

Customer Service Agent — Logistics Company (Remote, Long-Term)
We're hiring a world-class customer service agent to be the front line for our clients. This is a long-term role for the right person — if you're fast, sharp, and take pride in flawless service, we want to talk to you.
The role

Long-term position, starting with a 2-week paid test period and evaluation, followed by a second evaluation after the first month. Do well and we're looking to keep you on board for the long run.
Schedule (36 hours/week, 6 days a week):

Weekdays: 4 hours per day, 4:00 PM /5:00 PM – 8:00 PM / 9:00 PM Aruba time (AST, GMT-4). You pick one day off, Wednesday, or Thursday.
Saturday & Sunday: 3 hours, 5:00 PM – 8:00 PM Aruba time. Weekends are required.
Tuesdays we do have a meeting from 9:20 AM to 10:20 AM Aruba time, this is a required meeting.

Pay: $4–$7 USD/hour, based on experience and how you perform during the test weeks.

What you'll do

Answer client messages across WhatsApp, email, and chat quickly and accurately
Resolve questions about packages, shipping, pricing, and account issues
Keep responses clear, friendly, and professional
Escalate the right issues at the right time and follow up until they're closed
Pitch in on other tasks. When the inbox is clear and all clients are answered, you'll help out with other tasks — no "that's not my job" attitude here.
Make us better. This isn't just an inbox job. You'll help build out our knowledge base, flag patterns worth fixing, and proactively suggest ways to level up our customer service — from response templates to workflow improvements to ideas we haven't thought of yet.

What we're looking for

Fast and smart. You think on your feet, learn our systems quickly, and don't need to be told twice.
Exceptionally smart — and able to prove it. Cum Laude or Summa Cum Laude graduates are strongly preferred. But if you don't have the honors title and know you're still in the top tier, show us: top exam scores, a standout portfolio, an impressive project, a hard-won achievement — whatever demonstrates you're genuinely one of the sharpest people we'll talk to.
Strong English is essential. You need to write and speak English at a high level — clear and professional. Sounding natural is a big plus. Spanish is a plus too.
Excellent written communication — polished, warm, and error-free.

Required — strong, demonstrated AI fluency. This is core to the role. You already use AI daily and know how to make it work for customer service: drafting fast, accurate replies, translating between languages, summarizing long threads, and holding a consistent tone at scale. To confirm you've read this far, please begin your application with the words "I Love Logistics." You should move faster and deliver higher quality because of how you use AI, not in spite of it.
A paid AI assistant account (ChatGPT Plus, Claude Pro, or equivalent) is a plus. Not required, and not reimbursed at this time.

To apply
make a video with this link: ----------

Hope to meet our awesome Customer Service agent soon.

SKILL REQUIREMENT

Customer Support Email Support Customer Service

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Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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