Customer Service Representative

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: TYPE OF WORK

Part Time

: SALARY

4

: HOURS PER WEEK

TBD

: DATE UPDATED

Apr 18, 2026

JOB OVERVIEW

**Customer Service Representative**
Remote | Fashion eCommerce & Dropshipping | Part-time (2–4 hrs/day)
*With clear growth path to full-time*

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We run a fashion dropshipping store and are looking for our first dedicated customer service hire — someone who takes ownership of the inbox, keeps customers happy, and helps build the support system around them.

This role starts at 2–4 hours per day. As the business grows and you prove yourself, hours will expand with it. The right person has a real path to becoming our full-time CS Manager.

---

**Growth opportunity**

This isn't just a support job. You're our first CS hire, which means you'll shape how we do customer service from the ground up. People who deliver quality and actively improve our processes will grow into a Customer Service Manager role as the team scales.

---

**What we're looking for**

You've done this before. You know how fashion dropshipping works — long shipping windows, supplier delays, sizing questions — and you handle them without drama.

• Minimum 2 years in customer support, including at least 1 year in fashion dropshipping or print-on-demand
• Proven ability to manage supplier delays, missing orders, and long ETAs without escalating customer frustration
• Experience handling returns, refunds, and sizing complaints specific to fashion products
• Excellent written English — clear, professional, and consistent across every interaction
• Spoken English is a plus

---

**Tools you'll use**

• Shopify — order and store management
• ---------- — team communication

---

**What you'll do**

• Handle all inbound customer emails — refunds, tracking, FAQs, and complaints — within a 24-hour response window
• Manage refund and complaint reporting with precision and consistency
• Contribute to and improve our internal SOPs and support documentation
• Maintain a professional, on-brand tone in every message — no duplicate emails, vague answers, or off-topic replies
• Stay reachable on ---------- during working hours and join weekly team video calls

---

**What we offer**

• 2–4 hours per day to start, with a clear path to full-time as the business grows
• Clear SOPs and processes to get you up to speed quickly
• Direct access to the founders for questions and escalations
• A 2-week paid trial followed by a stable ongoing role for the right candidate
• A real path to CS Manager as the team expands

---

**Requirements**

• Available 2–4 hours per day, consistently and reliably
• Not currently working another full-time job
• Able to start immediately
• Organised, self-motivated, and proactive about improving processes

---

**How to apply**

Send us a short message about your experience with fashion dropshipping — what tools you used, what types of complaints you handled, and why you're the right fit for this role.

One small thing before you write your application:

We get a lot of applications. Most people skim job posts and copy-paste the same message to everyone. We don't want that. To make sure you're someone who actually pays attention to detail — which is, after all, the most important skill in customer service — we have a small request buried in this post.

If you've made it this far and genuinely read everything, you'll know what to do with that. Start your application title with your favourite fruit — that's how we know you're the real deal.

**Applications without the correct subject line will not be considered, regardless of experience.**

---

*— Ezana & Donny, Founders*

SKILL REQUIREMENT

Customer Support Customer Service

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Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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