Customer Service & Repair Support Coordinator

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: TYPE OF WORK

Part Time

: SALARY

550

: HOURS PER WEEK

30

: DATE UPDATED

Aug 15, 2026

JOB OVERVIEW

We are hiring a long-term, part-time remote Customer Service & Computer Support Assistant.** Start Date Tuesday

Work Setup:** Remote / Work From Home
Position Type:** Long-Term Part-Time Independent Contractor
Training:** All required training is paid

## IMPORTANT ... EXCELLENT SPOKEN ENGLISH IS REQUIRED

This is primarily a **telephone customer service position serving U.S. customers.**

Applicants must already possess strong conversational English. Spanish is a plus!

Your spoken English must be:

* Clear and easily understood by U.S. customers
* Professionally articulated
* Natural and conversational
* Strong in listening comprehension
* Appropriate in pronunciation, pacing, and tone
* Confident without sounding heavily scripted

You must be able to listen carefully to a customer, understand what the customer means, and respond naturally.

This position requires someone who **enjoys talking to people** and can carry on a friendly two-way conversation.

Previous call-center experience is welcome, but this is **not a scripted call-center position.** We want someone who sounds natural, warm, personable, and professional.

## MAIN RESPONSIBILITIES

* Answer incoming customer calls
* Return missed calls
* Make customer follow-up calls
* Schedule repair appointments and customer pickups
* Schedule remote technical-support sessions
* Respond to customer questions by phone, email, Wix, Google Voice, and other company communication systems
* Gather accurate customer and equipment information
* Enter and update customer information
* Maintain appointments and schedules
* Update customer repair information and task records
* Follow up on repairs, estimates, pickups, and customer concerns
* Recognize opportunities where customers may need additional services
* Coordinate remote support between customers and technicians
* Maintain basic inventory records and paperwork
* Perform assigned administrative and database cleanup
* Communicate important customer information to management

## COMPUTER KNOWLEDGE REQUIRED

Applicants should have practical knowledge of:

* Windows 11
* Basic computer hardware
* Basic computer troubleshooting
* Operating systems
* Printers and peripherals
* Software installation
* Remote-support software
* Microsoft Word
* Microsoft Excel
* Microsoft PowerPoint
* Email and online calendars
* Customer databases or CRM systems
* Online task-management systems

Experience in computer repair, IT support, technical support, electronics, or another service-based business is strongly preferred.

## THE RIGHT PERSON

We are looking for someone who is:

* Friendly and personable
* Comfortable talking with customers
* A strong listener
* Patient with customers who are not comfortable with technology
* Dependable
* Organized
* Detail-oriented
* Able to follow written procedures
* Able to think independently
* Comfortable Using Microsoft Products
* Able to ask appropriate follow-up questions
* Comfortable switching between calls, scheduling, records, and customer questions
* Interested in building a stable, long-term working relationship

**Parents, caregivers, experienced professionals, and applicants returning to work are welcome to apply.**

## WORK-FROM-HOME REQUIREMENTS

You must have:

* Dedicated work computer
* Windows 11
* Minimum 16GB RAM
* Hard-wired Ethernet connection
* Minimum 300 Mbps internet connection
* Professional headset with clear microphone
* Quiet, professional workspace
* Reliable electricity and internet service
* Ability to use company VPN software

Customer calls may not be handled from cafés, public locations, or noisy environments.

## HOW TO APPLY

Please provide:

1. Your resume
2. A short 2–3 minute English introduction video
3. Your customer-service experience
4. Your computer or technical-support experience
5. Your available work schedule
6. Your computer specifications
7. Your internet speed
8. A brief explanation of significant work-history gaps or overlapping employment, if applicable

### YOUR INTRODUCTION VIDEO

Please introduce yourself naturally rather than reading from a prepared script.

Tell us:

* Why you are interested in the position
* What customer-service experience you have
* What computer or technical experience you have
* Why you enjoy working with customers

Qualified applicants will be invited to a live interview.

We are looking for someone who wants to learn our business, serve our customers well, and become a dependable long-term member of our remote team.

SKILL REQUIREMENT

Data Entry Mobile Development Scheduling

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Customer Service & Repair Support Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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